What do I do if I can’t hear the audio?

1. Confirm that sound is enabled on your computer.

1. Please make sure the mute is not checked in your system volume

2. Please make sure the volume on the viewer is turned up

3. If you have external speakers, check the following –

   • The speakers are plugged into an outlet

   • The speakers are plugged into your computer

   • The speakers are turned on and the volume knob is turned up

4. If you have integrated speakers, check the following

   • The speakers are not muted via a mute key on your keyboard

2. Please try closing the viewer tab, returning to your online account and launching the viewer once more.

3. Test audio from other flash videos at another site like www.youtube.com.

4. If you are still having issues hearing the webcast, please work with the Administrator of your network for additional help.