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In-Person Seminar

NY Managing Challenging Patient Behaviors: 101 De-escalation Strategies for Healthcare Professionals


Speaker:
Catherine Mortiere, PhD
Duration:
8 Hours
Product Code:
LIP073545
Brochure Code:
UNI87749
Media Type:
In-Person Seminar
Location:
Long Island Marriott - Uniondale, New York

Dates


Description

In today's healthcare environment, professionals are challenged to do more with less. Reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this interactive seminar, expert clinician, Catherine Mortiere, will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like aggression, dementia and attention seeking behaviors while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don't miss this chance to learn techniques you can implement successfully with your most difficult patients.

Credit

Planning Committee Disclosure - No relevant relationships

All members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners.  For speaker disclosures, please see the faculty biography.



* Credit Note - *

NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after passing the on-line post-test (80% passing score) and completing the evaluation). 

Continuing Education Information: Listed below are the continuing education credit(s) currently available for this live event. Please note, your state licensing board dictates whether live activities are an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.

For Planning Committee disclosures, please see the statement above. For speaker disclosures, please see the faculty biography.

CE Information is based on 100% attendance. Please complete the CE quiz and/or evaluation within one week.


Social Workers - Social Workers - National ASWB ACE

PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this course. ACE provider approval period: January 27, 2020 - January 27, 2023. Social Workers completing this live interactive with real-time Q&A course receive 6.25 Clinical continuing education credits.

 

Course Level: Intermediate. Full attendance is required; no partial credits will be offered for partial attendance.

 

Canadian Social Workers: Canadian provinces may accept activities approved by the ASWB for ongoing professional development.


Social Workers - New York Social Workers

PESI, Inc. is recognized by the New York State Education Department's (NYSED) State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0008. This activity will qualify for 7.5 contact hours. Full attendance is required; no partial credits will be offered for partial attendance. 


New York Creative Art Therapists

PESI, Inc. is recognized by the New York State Education Department's (NYSED) State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Creative Art Therapists. #CAT-0087. This activity will qualify for 7.5 contact hours. Full attendance is required; no partial credits will be offered for partial attendance.


Nurses, Nurse Practitioners, and Clinical Nurse Specialists - ANCC

PESI, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses in full attendance will earn 6.25 contact hours. Partial contact hours will be awarded for partial attendance.


Occupational Therapists & Occupational Therapy Assistants

 

PESI, Inc.  is an AOTA Approved Provider of professional development. Approved provider # 3322. This Live activity is offered at .6  CEUs Intermediate, OT Service Delivery . The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. 

 


Physical Therapists & Physical Therapist Assistants

This activity consists of 6.25 clock hours of instruction that is applicable for physical therapists. This certificate is proof of your attendance. Please retain it in your records or use for submission as proof of completion when required.


New York Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This course qualifies for 7.6 contact hours. 


Physician Assistants

AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME such as PESI. Physician assistants may receive a maximum of 6.0 hours for completing this program.


PESI, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. PESI, Inc. designates this live activity for a maximum of 6.0 AMA PRA Category 1 Credit(s)™.


Physicians

PESI, Inc. is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

PESI, Inc. designates this live activity for a maximum of 6.0 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.


Other Professions

This activity qualifies for 380 continuing education minutes as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements. 



Handouts/Brochure

Speaker

Catherine Mortiere, PhD Related seminars and products


Catherine Mortiere, PhD, is a forensic and clinical psychologist who works as an expert for New York State in the areas of dangerousness and risk analysis in forensic populations, as well as the treatment and evaluation of sexually violent predators. Forensics is second nature to Dr. Mortiere, having been a police officer and sergeant for the Detroit Police Department for 11 years. Her experience with psychiatric patients has covered a broad spectrum, including individual, group and team-based treatment for borderline and anti-social personality, psychopathy, trauma/disaster, dual diagnosis and substance/chemical abuse.

Dr. Mortiere works in a maximum-security facility for the criminally insane, where the majority of her patients have been adjudicated as not guilty by reason of insanity. In addition, she has a successful clinical private practice in which she treats a variety of disorders including depression, anxiety, and specializes in treatment of sexual abuse, lesbian, gay, bisexual and transgendered patients.

Additionally, Dr. Mortiere is a clinical supervisor in the College of Medicine, Department of Psychiatry of New York University. She recently published a textbook called Violence Against Women, which is the leading authority in the field of intimate partner violence. Dr. Mortiere also provides volunteer psychiatric services in her private practice, as well as previously to victims and volunteers of the Haitian earthquake disaster and Ground Zero.

Speaker Disclosures:
Financial: Dr. Catherine Mortiere is the owner of Catherine Mortiere Psychology Clinic and is an independent contractor. She has an employment relationship with Kirby Forensic Psychiatric Center and the New York University. Dr. Mortiere receives a speaking honorarium from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Dr. Catherine Mortiere has no relevant non-financial relationships.


Additional Info

Questions?

Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info


Live Event Schedule

Please note: There will be a lunch and two 15-minute breaks; one in the morning and one in the afternoon. Lunch and break times will be announced by the speaker and at their discretion. A more detailed schedule is available upon request.


Facility Details

For the most up-to-date information about COVID-19 policies, please contact the facility.


Objectives

  1. Apply motivational interviewing skills to identify causes of behavior.
  2. Analyze effective strategies to address real-life communication challenges.
  3. Develop interventions for problem families.
  4. Implement new interventions for high-risk patient situations.
  5. Assess your own interpersonal effectiveness when working with patients.
  6. Compare approaches for various violent patient profiles.

Outline

  • Difficult Patient Encounters
    • What is the Problem Behavior
    • Who, What, When, Where, Why?
    • Communication is Key
    • Strategies to Deal with the Angry Patient
    • Taking Care of Yourself: Safety as a Priority!
  • Interviewing the Patient
    • Asking the Right Questions
  • Self-Awareness
    • What Type of Communicator Are You?
    • Reciprocal Communication Strategies
  • Motivational Interviewing (MI)
    • Understand the Patient's Actual Motivation
    • Listen with Empathy
    • Empower Through Hope for Change
    • MI Process: Asking, Listening, Informing
  • Challenging Family Behaviors
    • Family Dynamics
    • Family Communication Styles
    • Mediation
    • Supporting the Patient's Goals
  • Challenging Patient Behaviors
    • Severe Mental Illness & Personality Disorders
    • Schizophrenia/Schizoaffective Disorders
    • Substance-Induced Psychosis
    • Major Depression
    • Bipolar Disorder
    • Anxiety Disorder
    • Obsessive-Compulsive Disorder
    • Antisocial Personality Disorder
    • Substance Abuse
    • Dementia
    • Delirium
    • Acute Psychosocial Crisis
    • Sexual Assault
    • Domestic Violence
    • High Risk Populations
    • Suicidal Ideation
    • Special Considerations for the Violent Patient

Target Audience

  • Nurses
  • Nurse Practitioners
  • Nurse Educators
  • Clinical Nurse Specialists
  • Physician Assistants
  • Nursing Home Administrators
  • Social Workers
  • Occupational Therapists
  • Physical Therapists
  • Risk Managers

Reviews

Location

Long Island Marriott

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101 James Doolittle Blvd, Uniondale, New York 11553, United States
(516) 794-3800
www.marriott.com

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