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In-Person Seminar

NY Managing Challenging Patient Behaviors: 101 De-escalation Strategies for Healthcare Professionals

Catherine Mortiere, PhD
8 Hours
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In-Person Seminar
Uniondale, New York (Multiple Locations Available)
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In today's healthcare environment, professionals are challenged to do more with less. Reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this interactive seminar, expert clinician, Catherine Mortiere, will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like aggression, dementia and attention seeking behaviors while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don't miss this chance to learn techniques you can implement successfully with your most difficult patients.



NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after passing the on-line post-test (80% passing score) and completing the evaluation). 

Continuing Education Information: Listed below are the continuing education credit(s) currently available for this live event. Please note, your state licensing board dictates whether live activities are an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.

All members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners.  For speaker disclosures, please see the faculty biography.

CE Information is based on 100% attendance.



Catherine Mortiere, PhD Related seminars and products

Catherine Mortiere, PhD, is a forensic and clinical psychologist who works as an expert for New York State in the areas of dangerousness and risk analysis in forensic populations, as well as the treatment and evaluation of sexually violent predators. Forensics is second nature to Dr. Mortiere, having been a police officer and sergeant for the Detroit Police Department for 11 years. Her experience with psychiatric patients has covered a broad spectrum, including individual, group and team-based treatment for borderline and anti-social personality, psychopathy, trauma/disaster, dual diagnosis and substance/chemical abuse.

Dr. Mortiere works in a maximum-security facility for the criminally insane, where the majority of her patients have been adjudicated as not guilty by reason of insanity. In addition, she has a successful clinical private practice in which she treats a variety of disorders including depression, anxiety, and specializes in treatment of sexual abuse, lesbian, gay, bisexual and transgendered patients.

Additionally, Dr. Mortiere is a clinical supervisor in the College of Medicine, Department of Psychiatry of New York University. She recently published a textbook called Violence Against Women, which is the leading authority in the field of intimate partner violence. Dr. Mortiere also provides volunteer psychiatric services in her private practice, as well as previously to victims and volunteers of the Haitian earthquake disaster and Ground Zero.

Speaker Disclosures:
Financial: Dr. Catherine Mortiere is the owner of Catherine Mortiere Psychology Clinic and is an independent contractor. She has an employment relationship with Kirby Forensic Psychiatric Center and the New York University. Dr. Mortiere receives a speaking honorarium from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Dr. Catherine Mortiere has no relevant non-financial relationships.

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Live Event Schedule

Please note: There will be a lunch and two 15-minute breaks; one in the morning and one in the afternoon. Lunch and break times will be announced by the speaker and at their discretion. A more detailed schedule is available upon request.


  1. Apply motivational interviewing skills to identify causes of behavior.
  2. Analyze effective strategies to address real-life communication challenges.
  3. Develop interventions for problem families.
  4. Implement new interventions for high-risk patient situations.
  5. Assess your own interpersonal effectiveness when working with patients.
  6. Compare approaches for various violent patient profiles.


  • Difficult Patient Encounters
    • What is the Problem Behavior
    • Who, What, When, Where, Why?
    • Communication is Key
    • Strategies to Deal with the Angry Patient
    • Taking Care of Yourself: Safety as a Priority!
  • Interviewing the Patient
    • Asking the Right Questions
  • Self-Awareness
    • What Type of Communicator Are You?
    • Reciprocal Communication Strategies
  • Motivational Interviewing (MI)
    • Understand the Patient's Actual Motivation
    • Listen with Empathy
    • Empower Through Hope for Change
    • MI Process: Asking, Listening, Informing
  • Challenging Family Behaviors
    • Family Dynamics
    • Family Communication Styles
    • Mediation
    • Supporting the Patient's Goals
  • Challenging Patient Behaviors
    • Severe Mental Illness & Personality Disorders
    • Schizophrenia/Schizoaffective Disorders
    • Substance-Induced Psychosis
    • Major Depression
    • Bipolar Disorder
    • Anxiety Disorder
    • Obsessive-Compulsive Disorder
    • Antisocial Personality Disorder
    • Substance Abuse
    • Dementia
    • Delirium
    • Acute Psychosocial Crisis
    • Sexual Assault
    • Domestic Violence
    • High Risk Populations
    • Suicidal Ideation
    • Special Considerations for the Violent Patient

Target Audience

  • Nurses
  • Nurse Practitioners
  • Nurse Educators
  • Clinical Nurse Specialists
  • Physician Assistants
  • Nursing Home Administrators
  • Social Workers
  • Occupational Therapists
  • Physical Therapists
  • Risk Managers



Long Island Marriott

101 James Doolittle Blvd, Uniondale, New York 11553, United States
(516) 794-3800

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

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