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Digital Seminar

I Hear You...I Just Don't Care: Successful Communication Techniques with Elderly Patients


Speaker:
Kori Novak, MBA, PhD
Duration:
Full Day
Format:
Audio and Video
Copyright:
Oct 16, 2015
Product Code:
POS076690
Media Type:
Digital Seminar


Description

  • Successfully Communicating with Dementia and Alzheimer’s Patients
  • Understanding How Elders Read Body Language
  • Communicating with Families…hellooooo HIPAA
  • Communicating with Difficult Patients
  • Better Communication = Better Outcomes

Communicating with elderly patients can be daunting, even more so when you find you have to repeat yourself because they are hard of hearing or have dementia. Unfortunately, there are many under the misconception that when communicating with elderly patients, louder means better, and that a nod means, “uh huh, I understand.” With a rapidly increasing elderly population, there is an escalating need for healthcare professionals to learn how to effectively communicate with these patients. It isn’t just about being louder or clearer, but HOW we communicate with these generations that makes communication successful…or not.

Don’t miss this opportunity to learn tricks and tips from a Gerontologist who has “heard” it all from her patients. Leave understanding how to create happier, healthier, more informed elderly patients without blowing out their ear drums. Happier patients equal more compliant patients, better health outcomes for them and improved patient and family satisfaction scores for you.

 

Credit


* Credit Note - **

NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after completing the on-line post-test (80% passing score) and completing the evaluation). 

Continuing Education Information:  Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Please note, your state licensing board dictates whether self-study is an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.  

For Planning Committee disclosures, please statement above.  For speaker disclosures, please see the faculty biography.


Counselors - Counselors

This intermediate self-study activity consists of 6.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save the course outline, the certificate of completion you receive from the activity and contact your state board or organization to determine specific filing requirements.


Counselors - Texas Counselors

PESI, Inc. has been approved as a continuing education sponsor through the Texas State Board of Examiners of Professional Counselors. Provider #: 2477. This self-study course qualifies for 6.0 continuing education credits.


Counselors - South Carolina Counselors, Marriage & Family Therapists and Psycho-Educational Specialists

This program has been approved for 6.0 continuing education hours by the South Carolina Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists, and Psycho-Educational Specialists. Approval #4540.


Social Workers - Social Workers

PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for the course. ACE provider approval period: January 27, 2017 - January 27, 2020. Social Workers completing this course receive 6.25 (Clinical) continuing education credits for completing this intermediate level course. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation. Full attendance is required. No partial credit will be offered for partial attendance. 


Social Workers - Canadian Social Workers

PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for the course. ACE provider approval period: January 27, 2017 - January 27, 2020. Social Workers completing this course receive 6.25 (Clinical) continuing education credits for completing this intermediate level self-study course. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation. Full attendance is required. No partial credit will be offered for partial attendance. Canadian provinces may accept activities approved by the ASWB for ongoing professional development.


Social Workers - Florida Social Workers, Marriage & Family Therapists, and Mental Health Counselors

CE Broker

PESI, Inc. is an approved provider with the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling. Provider Number #50-399. This self-study course qualifies for 6.25 continuing education credits.


Social Workers - Illinois Social Workers

PESI, Inc. is an approved provider with the State of Illinois, Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 159-000154. Successful completion of this self-study activity qualifies for 6.0 contact hours.


Social Workers - Minnesota Social Workers

PESI, Inc. is an approved provider with the State of Minnesota, Board of Social Work. Provider #: CEP-140. This self-study package has been approved for 6.0 continuing education hours. This certificate has been issued upon successful completion of a post-test.


Social Workers - Ohio Social Workers, Counselors, and Marriage & Family Therapists

PESI, Inc. is an approved provider with the State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board. Provider approval #: RCST071001. Successful completion of this self-study course meets the qualifications for 6.25 clock hours of continuing education credit.


California Nurses

PESI, Inc. is a provider approved by the California Board of  Registered Nursing, Provider #: 17118 for 6.0 self-study contact hours. 

** You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.


Florida Nurses

PESI, Inc. is an approved provider by the Florida Board of  Nursing. Provider #: FBN2858. These materials qualify for 6.0 self-study contact hours.

CE Broker


Iowa Nurses

PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Nurses successfully completing these self-study materials will earn 7.6 self-study contact hours. Please email cepesi@pesi.com with your license number, include the title, speaker name and date. PESI must have this number on file in order for your hours to be valid.


Florida Occupational Therapists & Occupational Therapy Assistants

PESI, Inc. is an approved provider with the Florida Board of Occupational Therapy. Provider Number #50-399. This course qualifies for 6.3 self-study continuing education credits.

CE Broker


California Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers. This self-study lecture qualifies for 6.25 continuing competency hours.


Physical Therapists & Physical Therapist Assistants

This self-study course consists of 6.25 clock hours of instruction that is applicable for physical therapists. CE requirements for physical therapists vary by state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.


Illinois Physical Therapists & Physical Therapist Assistants

PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. This self-study course qualifies for 6.0 CE credit hours.


New York Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This self-study course qualifies for 7.6 contact hours.


Pennsylvania Social Workers, Counselors, and Marriage & Family Therapists

This intermediate activity is approved for 6.0 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please contact your licensing board to determine if they accept programs or providers approved by other national or state licensing boards. A certificate of attendance will be awarded at the end of the program to participants who are in full attendance and who complete the program evaluation.


California Social Workers, Counselors, Marriage & Family Therapists, and Licensed Educational Psychologists

The State of California, Board of Behavioral Sciences will recognize and accept continuing education programs that are sponsored by providers approved by the APA and the ASWB. Full participation in this self-study course will qualify for 6.0 hours of continuing education credit.


Other Professions

This self-study activity qualifies for 6.25 continuing education clock hours as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements.



Handouts/Brochure

Speaker

Kori Novak, MBA, PhD's Profile

Kori Novak, MBA, PhD Related seminars and products


Kori Novak, MBA, PhD, is a seasoned and creative leader in healthcare and public affairs with a broad range of experience in elder care, hospice services, and healthcare strategy. As a thought leader in the elder care industry, Dr. Novak is quickly becoming nationally and globally recognized for her work in eldercare. She has been sought out to present her research at places such as the Oxford University, International Health Conferences and national conferences in healthcare and correctional care. She currently serves on the White House Council on Aging.

Kori is currently a principle partner of The Mellivora Group, consultants who specialize in Gerontological issues and DSM-5 training, as well as counseling and education. Prior to that, she acted as Chief of Staff of PacifiCare Health Systems — one of the largest managed care organizations on the west coast. Dr. Novak is a professor, curriculum developer and subject matter expert in healthcare and strategy at a number of universities around the country.

Kori holds a PhD in Human Services and Gerontology. She specializes in end of life care and aging in the U.S. corrections system. In addition to her PhD, Kori earned an MBA from Pepperdine University and a bachelor’s degree in International Relations and Russian from the University of Denver.


Speaker Disclosures:

Financial: Kori Novak is a managing partner for The Mellivora Group. She receives a speaking honorarium from PESI, Inc.

Nonfinancial: Kori Novak has no relevant nonfinancial relationship to disclose.


Additional Info

Access for Self-Study (Non-Interactive)

Access never expires for this product.


Outline

COMMUNICATING WITH THE ELDERLY

  • Differences in Elder Patients
  • What you Say ...What they HEAR
  • Body Language

COMMUNICATION TECHNIQUES

  • Not LOUDER - Smarter
  • Using Appropriate Vocabulary
  • The Power of Touch

COMMUNICATING WITH FAMILIES

  • Effective Conversations during Emotional Situations
  • Breaking Bad News to Families
  • Dealing with the Angry Family
  • Family Dynamics
  • Family Communication Styles

PATIENTS WITH NEUROCOGNITIVE DISORDERS

  • Special Considerations for:
    • Dementia
    • Alzheimer’s Disease
    • Parkinson’s Disease
    • Mental Illness

COMMUNICATING WITH SPECIAL POPULATIONS

  • Non-Verbal Patients
  • Mentally Ill Patients
  • Inmates

BETTER COMMUNICATION TRANSLATES INTO BETTER OUTCOMES

  • Deciphering the Numerous Quality Measures
    • National Committee for Quality Assurance (NCQA)
    • Healthcare Effectiveness Data and Information Set (HEDIS) Scores
    • Clinical Quality Improvement (CQM)
  • Patient & Family Satisfaction
  • Compliance & Adherence

PUTTING IT ALL INTO PRACTICE

  • Creating Communication Plans
  • Staff Training
  • Best Practices

 

 

Objectives

  • Explain how communicating with the elderly differs from communicating with other patients.
  • Contrast the different types of communication styles the elderly often use and respond to.
  • Distinguish good communication techniques and poor communication techniques.
  • Evaluate best practice ways to communicate with patients with degenerative neurocognitive disorders.
  • Assess how better communication with elderly patients translates into higher NCQA/HEDIS scores as well as other quality measurement instruments.
  • Formulate different communication plans for different types of patients.
  • Discuss the differences between aberrant behaviors, mental illness and degenerative neurocognitive disorders.
  • Demonstrate effective communication techniques with special populations such as mentally ill, inmates, and non-verbal patients.

Target Audience

Counselors, Registered Dietitians & Dietetic Technicians, Teachers/Educators, Nurses, Nursing Home Administrators, Occupational Therapists & Occupational Therapy Assistants, Pharmacists, Physical Therapists/Physical Therapist Assistants, Physician Assistants, Social Workers, and other Mental Health Professionals

Reviews

5
4
3
2
1

Overall:      4.6

Total Reviews: 3

Comments

Teri G

"I loved Kori's enthusiasm, passion, and knowledge of this population. Great speaker!"

Young-eun L

"I was very impressed with the program. Dr. Novak is very intelligent and knowledgeable. I would love to attend more of her seminars. "

Gwendolyn K

"Excellent instructor, I really enjoyed how she kept the subject matter very interesting. "

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