Skip to main content
Not Found
Digital Seminar

Hot Topics for Nurse Leaders: Six Calls to Action

Karen Lee Burton, PhD, RN, CNE
Full Day
Audio and Video
May 05, 2016
Product Code:
Media Type:
Digital Seminar - Also available: DVD


Katherine, a new graduate RN, walks onto the hospital nursing unit fresh out of school and full of expectations of what she will experience as a nurse. She is eager to apply her new skills and learning, only to discover the other nurses on the floor have been there for many years and don’t especially want to spend their time training her. Some of the nurses actually tell her it will take a while to “fit in” with this long-standing group of colleagues. She hears a lot of gossiping between nurses about other nurses, and overhears nurses talking about her in a negative way. Later in the shift, she notices a nurse acting like she might be impaired, but when she asks about it, she is told to “mind her own business.” She also hears a lot of complaining from older nurses about a new computer charting system being implemented.

Gone are the days when nurses spent their shifts perfectly folding bed sheets, giving backrubs, and emptying bedpans. The role of the nurse in the 21st century has evolved and changed drastically from those earlier days. Nurses today walk into their work settings and have to deal with ever-changing technologies, conflict with patients or co-workers, and a variety of situations which require skills they don’t often learn in nursing school. Nurses of today must be able to think and prioritize care that is much more complex, while at the same time making important split-second decisions and acting as leaders and educators.

In this seminar, you will be “called to action” on six of the most critical contemporary nursing situations: Nurse Burnout and Compassion Fatigue, The Addicted Professional, Conflict in the Workplace, Nurse Incivility, Generational Differences in Nurses, and Spirituality in Nursing. You will leave this training feeling engaged and equipped with real solutions to successfully tackle these practice challenges.


* Credit Note - **

NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after completing the on-line post-test (80% passing score) and completing the evaluation). 

Continuing Education Information:  Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Please note, your state licensing board dictates whether self-study is an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.  

For Planning Committee disclosures, please statement above.  For speaker disclosures, please see the faculty biography.

California Nurses

PESI, Inc. is a provider approved by the California Board of  Registered Nursing, Provider #: 17118 for 6.0 self-study contact hours. 

** You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.

Florida Nurses

PESI, Inc. is an approved provider by the Florida Board of  Nursing. Provider #: FBN2858. These materials qualify for 6.0 self-study contact hours.

CE Broker

Iowa Nurses

PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Nurses successfully completing these self-study materials will earn 7.6 self-study contact hours. Please email with your license number, include the title, speaker name and date. PESI must have this number on file in order for your hours to be valid.

Other Professions

This self-study activity qualifies for 6.25 continuing education clock hours as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements.



Karen Lee Burton, PhD, RN, CNE Related seminars and products

Karen Lee Burton, PhD, RN, CNE, draws from extensive experiences practicing in charge nurse and staff nurse positions, focused in labor & delivery, addictions and med/surg settings. Her more recent career accomplishments include director/administrator academic roles. Additionally, Karen has taught online and in the classroom on a variety of topics that reflect her areas of interest and expertise, including: nursing ethics, women’s health, and addicted nurses. Throughout her diverse work experiences, she has taken an interest in contemporary issues in today’s nursing world and has accumulated a wealth of knowledge regarding the evolution of challenges that nurses and nurse leaders currently encounter.

Karen has received numerous recognitions over the years. Her keen insights are sought for presentations with healthcare audiences throughout the country and she has publications to her credit. Dr. Burton earned a bachelor’s degree in nursing from Brigham Young University, a master’s degree from the University of Utah, and a PhD in Nursing Education from the University of Northern Colorado, completing her dissertation on addicted nurses.


Speaker Disclosures:

Financial: Karen Lee Burton has an employment relationship with Southern New Hampshire University. She receives royalties as an author for Scholar’s Press. Dr. Burton receives a speaking honorarium from PESI, Inc.

Nonfinancial: Karen Lee Burton is a member of the American Nurses Association; and the Utah Nurses Association.

Additional Info

Access for Self-Study (Non-Interactive)

Access never expires for this product.


Visit our FAQ page at or contact us at


Nurse Burnout and Compassion Fatigue

  • Examples of burnout’s impact on patient outcomes
  • Solutions for combating nurse burnout in self and others
  • Dealing with work-related stress in a healthy way
  • What is compassion fatigue?
  • Has the art of “caring” been lost in nursing?
  • Applying empathy in practice
  • Priority setting skills for nurses
  • Employee assistance programs and other resources
  • Call to action: Formulate a plan to reach others regarding the importance of nurse burnout prevention and compassion fatigue

The Addicted Professional

  • Are nurses at higher risk for substance abuse than the general population?
  • Lived experience of nurses who have experienced addiction
    • Fear
    • Shame and guilt
    • Poor coping
    • Increased need to control their environments
    • A belief that addiction would never happen to them
    • Overall research finding: Nurses in recovery feel misunderstood, judged, and desire acceptance
  • Considerations when working with an addicted professional
  • Identify your OWN risk for becoming addicted
  • Call to action: Formulate a plan to educate nurses about risk for addiction in self and co-workers, signs to look for and how to report suspected problems

Conflict in the Workplace

  • What is the cause behind the conflict?
  • Conflict resolution tips for nurse leaders/physicians
  • Conflict resolution strategies for patients/families
  • Conflict resolution approaches to use within your team
  • Conflict and emotion
  • What to say and how to say it (affect)
  • Putting conflict into proper perspective
  • Role play: Challenging conflict scenarios
  • Conflict can be a good thing
  • Call to action: Formulate a plan to incorporate new conflict resolution techniques

Nurse Incivility

  • The impact of nurse incivility at work
  • Ways to promote teamwork and elevate workplace morale
  • Encouragement vs. punitive treatment— What results are you hoping for?
  • New approaches to welcome nurses to the profession
  • Call to action: Formulate a plan to minimize nursing incivility

Generational Differences in Nurses

  • Millennials, Generation X, and Baby Boomers
  • Perceptions of each generation of the other generations
  • Technology impact on the generations of nurses
  • Meeting the communication needs across the generations
  • Vital need for collaboration and teamwork
  • Draw on the strengths of each generation to promote teamwork
  • Call to action: Formulate team-building across the generations

Spirituality in Nursing

  • Remarkable spirituality experiences in practice
  • Increasing comfort with diverse spiritual and religious preferences
  • Can nurses go “too far” with influence or support?
  • Call to action: Formulate a plan to support spirituality in nursing practice



  1. Develop strategies to effectively combat nurse burnout and compassion fatigue.
  2. Incorporate knowledge of the lived experience of nurses who are addicted by formulating a plan to deal with this issue in nursing practice and leadership.
  3. Analyze causes of conflict in the workplace to address challenges that present in the future.
  4. Manage the obvious and more subtle ways in which nurse incivility enters the workplace.
  5. Explain how generational differences across nurse co-workers affect workplace interpersonal dynamics, work ethic, and work attitudes.
  6. Distinguish the value that nurses provide when it comes to spirituality in practice.


Target Audience

Nurses, Nurse Managers, Nurse Directors/Administrators, Nurse Educators, Nurse Practitioners and Clinical Nurse Specialists



Overall:      5

Total Reviews: 2



"thanks for phone help PESI staff whenever I have questions :)"

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

PESI Mobile App

Access CE trainings on your phone or tablet through our free mobile app. Choose video or audio-only versions of live webcasts and online courses from the world’s best instructors, and complete your CE requirements anywhere, anytime, at your own pace.

Please wait ...

Back to Top