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In-Person Seminar

Managing Challenging Patient Behaviors: 101 De-escalation Strategies for Healthcare Professionals


Faculty:
Sonata Bohen, MSN, ARNP, CS
Duration:
Full Day
Product Code:
LIP078240
Brochure Code:
NYN85483
Media Type:
In-Person Seminar - Also available: Digital Seminar | DVD | Live Webinar
Location:
New York, New York (Multiple Locations Available)
Available Dates:

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Description

Expert Clinician Sonata Bohen, a psychiatric nurse practitioner and NEI Master Psychopharmacologist, knows well the challenges you are facing in practice right now. In today’s healthcare environment, there is reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this interactive seminar, expert clinician, Sonata will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like crisis intervention, ETOH withdrawals, dementia, aggressive/violent behaviors, threats of serious harm, de-escalation techniques while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don’t miss this chance to learn new techniques you can implement successfully with your most difficult patients!

Credits


*

NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after completing and passing the on-line post-test evaluation). 

Continuing Education Information: Listed below are the continuing education credit(s) currently available for this live event. Please note, your state licensing board dictates whether live activities are an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.

The planning committee and staff who controlled the content of this activity have no relevant financial relationships to disclose. For speaker disclosures, please see speaker bios.

CE Information is based on 100% attendance.


Nurses, Nurse Practitioners, and Clinical Nurse Specialists

PESI, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses in full attendance will earn 6.25 contact hours. Partial contact hours will be awarded for partial attendance.


Nursing Home Administrators

This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 6.25 clock hours and 6.25 participant hours. Full attendance is required; no partial credits will be offered for partial attendance.


Occupational Therapists & Occupational Therapy Assistants

PESI, Inc. is an AOTA Approved Provider of continuing education. Provider #: 3322. This activity has been submitted to AOTA for review. Approval pending. 


Physical Therapists & Physical Therapist Assistants

This activity consists of 6.25 clock hours of instruction that is applicable for physical therapists. This certificate is proof of your attendance. Please retain it in your records or use for submission as proof of completion when required.


New York Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This course qualifies for 7.6 contact hours. 


Physician Assistants

AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME such as PESI. Physician assistants may receive a maximum of 6.0 hours for completing this program.


PESI, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. PESI, Inc. designates this live activity for a maximum of 6.0 AMA PRA Category 1 Credit(s)™.


Social Workers

PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this course. ACE provider approval period: January 27, 2020 - January 27, 2023. Social Workers completing this course receive 6.25 Clinical continuing education credits. Course Level: Intermediate. Full attendance is required; no partial credits will be offered for partial attendance. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation.

 

Canadian Social Workers: Canadian provinces may accept activities approved by the ASWB for ongoing professional development.


New York Social Workers

PESI, Inc. is recognized by the New York State Education Department's (NYSED) State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0008. This activity will qualify for 7.5 contact hours. Full attendance is required; no partial credits will be offered for partial attendance. 


Other Professions

This activity qualifies for 380 continuing education minutes as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements. 



Handouts/Brochure

Faculty

Sonata Bohen, MSN, ARNP, CS Related seminars and products


Sonata Bohen, MSN, ARNP, CS, NEI Master Psychopharmacologist, has been in practice 34 years as a bilingual psychiatric nurse practitioner and clinical nurse specialist in diverse clinical settings in the U.S., Mexico, and Central and South America. In addition, Sonata brings 37 years of teaching experience across a wide spectrum of settings, including a refugee camp in war time and academic settings at Morehead State University, University of Kentucky and Vanderbilt University, with a focus of capacitating local health promoters. Sonata is a sought-after national and state conference speaker on mental health issues and immigrant health, and currently serves in her community in outpatient and inpatient services at a regional hospital. She has a passion for teaching and an ability to make complex knowledge understandable and usable across diverse clinical settings.

Speaker Disclosures:

Financial: Cynthia “Sonata” Bohen maintains a private practice. She receives a speaking honorarium from PESI, Inc.

Non-financial: Cynthia "Sonata" Bohen has no relevant non-financial relationships to disclose.


Alternate Dates

Managing Challenging Patient Behaviors: 101 De-escalation Strategies for Healthcare Professionals
Tue, Sep 28, 2021 - 08:00am to 04:00pm EDT - Product Code LIP078240
Melville, New York

Additional Info

Program Information

Live Event Schedule

Please note: There will be a 70-minute lunch and two 15-minute breaks; one in the morning and one in the afternoon. Lunch and break times will be announced by the speaker and at their discretion. A more detailed schedule is available upon request.


Questions?

Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info


Objectives

  1. Determine criteria for high-risk behavior.
  2. Apply interpersonal effectiveness skills to patient evaluation.
  3. Analyze effective strategies to de-escalate dangerous behavior.
  4. Assess for the symptoms of major mental illness that interfere with treatment.
  5. Evaluate the effectiveness of your communication skills to de-escalate aggressive behavior.
  6. Develop skills in rapid triage and response.

Outline

Rule Out a Medical Cause
  • High glucose levels
  • Adverse response to medications
  • Aggressive response due to prescribed steroids
Risk for Dangerous Patient Encounters
  • Priority is safety
  • Understanding the behaviors
  • Mechanisms for coping
  • Strategies to deal with the angry patient
Healthcare Goals
  • Treatment focused
  • Do no harm
  • Clear boundaries
Evaluating the Patient
  • Ask the right questions
  • What motivates the patient
  • Motivational interviewing: Asking, listen, inform
  • Engage patients in focused communication
  • Listen with empathy
  • Empower the patient
Interpersonal Effectiveness Skills
  • Self-awareness
  • What type of communicator are you?
  • Reciprocal communication strategies
  • Clinician self-care
Understanding Challenging Symptoms
  • Know your limits
  • Key considerations for chronic & severe mental illness
  • Engage the family constructively
Severe Mental Illness
  • Schizophrenia/Schizoaffective disorders
  • Substance-induced psychosis
  • Bipolar disorder
  • Major depression
  • Anxiety disorder
  • Obsessive-compulsive disorder
  • Antisocial personality disorder
  • Borderline personality disorder
Disorders with Unique Risk
  • Developmental disabilities
  • Delirium
  • Dementia
  • Substance abuse
  • Special considerations for violent patients
Acute Crisis
  • Sexual assault
  • Domestic violence
  • Suicidal ideation & risk
Debriefing and Care for the Responder
  • Protection against secondary PTSD

Target Audience

  • Nurses
  • Nurse Practitioners
  • Clinical Nurse Specialists
  • Physician Assistants
  • Nursing Home Administrators
  • Social Workers
  • Occupational Therapists
  • Physical Therapists

Reviews

Location

InterContinental New York Times Square, an IHG Hotel

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300 W 44th St, New York, New York 10036, United States
(212) 803-4500
www.ihg.com

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

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