Image of Managing Challenging Patient & Family Behaviors: 101 Strategies for He
Digital Seminar

Managing Challenging Patient & Family Behaviors: 101 Strategies for Healthcare Professionals


Faculty:
Latasha Ellis
Duration:
Full Day
Format:
Audio and Video
Copyright :
Jan 18, 2017
Product Code:
POS074685
Media Type:
Digital Seminar


Description

  • High-Risk Patient Situations
  • ETOH & Substance Abuse
  • Managing the Family Dynamics
  • Anger & Aggression
  • Manipulative Behavior
  • Violent Patients
  • Dementia-Related Behaviors
  • Suicidal Ideation

In today’s healthcare environment, professionals are challenged to do more with less. Reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this interactive seminar, expert clinician, Latasha Ellis, MSW, LCSW, will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like aggression, dementia and attention seeking behaviors while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.

OUTLINE

Difficult Patient Encounters

  • Why are challenging behaviors presenting?
  • Five key strategies to use with all patients

Major Categories of Challenging Behaviors

  • Anger and aggression
  • Acute crisis (sexual assault, domestic violence)
  • Suicide ideations
  • Severe mental illness & psychiatric diagnosis
  • Personality disorders
  • Substance abuse
  • Dementia vs. delirium

Contributing Factors of Difficult Encounters

  • Patient and Family
    • Patient’s story and valuing diversity
    • Family dynamics
    • Mediation
  • Provider’s Role
    • Self-awareness
    • Managing our emotions and bodies
    • Emotional intelligence
  • Situational/ Environmental factors

Prevention Strategies

  • Early detection/warning signs
  • Identifying and supporting needs and strengths
  • Avoid the misuse of power
  • Effective communication as key
  • The Interactive Model
  • Motivational interviewing (empathy, empowering)

Intervention Strategies

  • The concept of “Blending”
  • Nonverbal Blending
  • Verbal Blending
  • Encountering Aggressive Behavior

“Post-vention” Strategies

  • Conflict resolution
  • Effective reinforcement
  • Limit setting and consequences
  • Debriefing

Beneficiaries of Effective Management

  • Patient
  • Family
  • Healthcare provider
  • Staff

OBJECTIVES

  1. Demonstrate, through role play, motivational interviewing skills to identify causes of behavior.
  2. Discuss effective strategies to address real-life communication challenges.
  3. Describe interventions for problem families.
  4. State new interventions for high-risk patient populations.
  5. Describe your own interpersonal effectiveness when working with patients.
  6. Define approaches for various violent patient profiles.

ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

 

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

Credits


**

NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after completing and passing the on-line post-test evaluation). 

Continuing Education Information:  Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Please note, your state licensing board dictates whether self-study is an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards


Nurses, Nurse Practitioners, and Clinical Nurse Specialists

PESI, Inc. is accredited as a  provider of continuing nursing education by the American Nurses Credentialing Center’s  Commission on Accreditation.

Nurses completing these self-study materials will earn 6.3 contact hours. Expires: 01/18/2020.


California Nurses

PESI, Inc. is a provider approved by the California Board of  Registered Nursing, Provider #: 17118 for 6.0 self-study contact hours. 

** You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.


Florida Nurses

CE Broker

PESI, Inc. is an approved provider by the Florida Board of  Nursing. Provider #: FBN2858. These materials qualify for 6.0 self-study contact hours.


Iowa Nurses

PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Nurses successfully completing these self-study materials will earn 7.6 self-study contact hours. Please email cepesi@pesi.com with your license number, include the title, speaker name and date. PESI must have this number on file in order for your hours to be valid.


Florida Occupational Therapists & Occupational Therapy Assistants

CE Broker

PESI, Inc. is an approved provider with the Florida Board of Occupational Therapy. Provider Number #50-399. This course qualifies for 6.3 self-study continuing education credits.


Physical Therapists & Physical Therapist Assistants

This self-study course consists of 6.25 clock hours of instruction that is applicable for physical therapists. CE requirements for physical therapists vary by state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.


California Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers. This self-study lecture qualifies for 6.25 continuing competency hours.


Illinois Physical Therapists & Physical Therapist Assistants

PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. This self-study course qualifies for 6.0 CE credit hours.


New York Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This self-study course qualifies for 7.6 contact hours.


Texas Physical Therapists & Physical Therapist Assistants

This activity is provided by the Texas Board of Physical Therapy Examiners Accredited Provider #2106032TX and meets continuing competence requirements for physical therapist and physical therapist assistant licensure renewal in Texas. This activity will provide 6.25 CCUs. The assignment of Texas PT CCUs does not imply endorsement of specific course content, products, or clinical procedures by TPTA or TBPTE. Full attendance is required; no partial credits will be offered for partial attendance.


Social Workers

PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for the course. ACE provider approval period: January 27, 2017 - January 27, 2020. Social Workers completing this course receive 6.25 (Clinical) continuing education credits for completing this intermediate level course. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation. Full attendance is required. No partial credit will be offered for partial attendance. 


Canadian Social Workers

PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for the course. ACE provider approval period: January 27, 2017 - January 27, 2020. Social Workers completing this course receive 6.25 (Clinical) continuing education credits for completing this intermediate level self-study course. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation. Full attendance is required. No partial credit will be offered for partial attendance. Canadian provinces may accept activities approved by the ASWB for ongoing professional development.


Florida Social Workers, Marriage & Family Therapists, and Mental Health Counselors

CE Broker

PESI, Inc. is an approved provider with the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling. Provider Number #50-399. This self-study course qualifies for 6.25 continuing education credits.


Illinois Social Workers

PESI, Inc. is an approved provider with the State of Illinois, Department of Professional Regulation. License #: 159-000154. Successful completion of this self-study activity qualifies for 6.0 contact hours.


Kansas Social Workers

PESI, Inc. is an approved provider with the Kansas Behavioral Sciences Regulatory Board. Provider #14-006. This self-study course has been approved for 6.0 continuing education hours.


Minnesota Social Workers

PESI, Inc. is an approved provider with the State of Minnesota, Board of Social Work. Provider #: CEP-140. This self-study package has been approved for 6.0 continuing education hours. This certificate has been issued upon successful completion of a post-test.


New York Social Workers

PESI, Inc. is recognized by the New York State Education Department's (NYSED) State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0008. This self-study activity will qualify for 7.5 contact hours. Full attendance is required; no partial credits will be offered for partial attendance. 


Ohio Social Workers, Counselors, and Marriage & Family Therapists

PESI, Inc. is an approved provider with the State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board. Provider approval #: RCST071001. Successful completion of this self-study course meets the qualifications for 6.25 clock hours of continuing education credit.


Pennsylvania Social Workers, Counselors, and Marriage & Family Therapists

This intermediate activity is approved for 6.0 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please contact your licensing board to determine if they accept programs or providers approved by other national or state licensing boards. A certificate of attendance will be awarded at the end of the program to participants who are in full attendance and who complete the program evaluation.


California Social Workers, Counselors, Marriage & Family Therapists, and Licensed Educational Psychologists

The State of California, Board of Behavioral Sciences will recognize and accept continuing education programs that are sponsored by providers approved by the APA and the ASWB. Full participation in this self-study course will qualify for 6.0 hours of continuing education credit.


Other Professions

This self-study activity qualifies for 6.25 continuing education clock hours as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements.



Handouts

Faculty

Latasha Ellis Related seminars and products: 2


Latasha Ellis, MSW, LCSW, is a psychotherapist and consultant, having served patients across diverse clinical settings, including: community mental health clinics, inpatient and outpatient medical facilities, the state of MD Department of Corrections, and the VA School for the Deaf, Blind and Multi-disabled. She is presently the owner and CEO of AHSAT Counseling and Consulting, PLLC.

Through her current private practice, Latasha works closely with area hospitals for the provision of psychological services to cardiac, pulmonary, and oncology patients. She is also a certified clinical supervisor with the National Association of Social Workers, North Carolina Chapter.

In addition to her clinical experience, Latasha provides trainings throughout the country drawing from her expertise on challenging behaviors and enjoys delivering corporate workshops/ seminars on a variety of topics pertinent to workplace challenges as well. She is a certified trainer of Managing Aggressive Behaviors (MAB), through The University of Oklahoma OUTREACH; a program that emphasizes prevention, non-physical intervention strategies, and non-pain producing physical intervention techniques.

Latasha’s passion for the field of mental health and behavior management is exemplified by her role as Field Instructor for various universities. She has trained students at the University of North Carolina-Chapel Hill, University of North Dakota, Old Dominion University, and Norfolk State University.

Latasha holds a Bachelors of Social Work (BSW) degree from Morgan State University and a Master of Social Work (MSW) degree from the University of Maryland at Baltimore. Her MSW degree holds a concentration in Clinical Social Work with a primary specialization in Mental Health and a secondary specialization in Management and Community Organization. Latasha is currently writing her dissertation in pursuit of her PhD.

Speaker Disclosures:

Financial: Latasha Ellis maintains a private practice. She receives a speaking honorarium from PESI, Inc.

Non-Financial: Latasha Ellis has no relevant nonfinancial relationships to disclose.


Additional Info

Program Information

Additional Resources

To order the book, Caring for Challenging Patients and Family Members, please visit our product store.

To order the book, Caregiver Survival 101: Strategies to Manage Problematic Behaviors Presented in Individuals with Dementia, please visit our product store.


CD/DVD

Click here to purchase the DVD or CD recording from our product store.


Access for Self-Study (Non-Interactive)

Access never expires for this product.


Target Audience

Nurses, Nursing Home Administrators, Occupational Therapists & Occupational Therapy Assistants, Physical Therapists/Physical Therapist Assistants, Physician Assistants, Social Workers, and other Healthcare Professionals.

Reviews

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Overall:      4.1

Total Reviews: 30

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs

We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

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