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Online Course

Mastering DSM-5® Differential Diagnosis, Mental Health Documentation & Medical Necessity


Speakers:
Beth Rontal, MSW, LICSW |  Margaret Bloom, PhD
Duration:
15 Hours 06 Minutes
Copyright:
May 15, 2019
Product Code:
AFC001314-26
Media Type:
Online Course - Also available: Online Course


Tags: DSM-5®


Description

Clinical documentation is a professional standard of care, but there is little guidance about what to write or how to write it. Paperwork can seem disconnected from helping clients. It can create confusion and anxiety about possible violations of privacy and confidentiality, potentially traumatic audits, and even legal nightmares. What are the criteria for a client needing services? How is medical necessity justified? How can the “golden thread” of documentation be created and maintained so that audits are passed and a professional standard of care is maintained even when insurance is not involved? This course can help answer these questions and more! Effective clinical documentation is not rocket science. It is a formula that, once learned, translates clinical thinking into clean documentation, so that writing notes and treatment plans can be done quickly and efficiently, getting authorizations is easy, and audits are not as threatening. In addition, confidentiality is not violated and continuity of care is practiced. Chose mastery over misery and allow good clinical documentation to be a contribution to high quality clinical work rather than a detour away from it.

Full Course Description


Module 1: Using the DSM-5 and ICD-10: Beyond the Basics and FREE Resources

Take your DSM-5® diagnostic skills to the next level! This advanced recording is designed specifically for mental health professionals seeking to master clinical diagnosis and differential diagnosis using the DSM-5®, ICD-10 and online assessment tools. The focus of this workshop is on the key symptoms for each diagnosis, common differential diagnoses and frequent comorbid disorders of anxiety, depressive, trauma-related, substance-related, psychotic and neurodevelopmental disorders. Case examples and studies are provided throughout – giving you the opportunity to learn and apply a four-step symptoms-based diagnostic method. Topics include the clinical intake interview, differential diagnoses, online assessment tools to narrow diagnosis and potential comorbidities.

 

Clinical documentation is a professional standard of care, but there is little guidance about what to write or how to write it. Paperwork can seem disconnected from helping clients. It can create confusion and anxiety about possible violations of privacy and confidentiality, potentially traumatic audits, and even legal nightmares.

What are the criteria for a client needing services? How is medical necessity justified? How can the “golden thread” of documentation be created and maintained so that audits are passed and a professional standard of care is maintained even when insurance is not involved?
 

This recording can help answer these questions and more! Effective clinical documentation is not rocket science. It is a formula that, once learned, translates clinical thinking into clean documentation, so that writing notes and treatment plans can be done quickly and efficiently, getting authorizations is easy, and audits are not as threatening. In addition, confidentiality is not violated and continuity of care is practiced.

Choose mastery over misery and allow good clinical documentation to be a contribution to high quality clinical work rather than a detour away from it.

Program Information

Target Audience

  • Counselors
  • Social Workers
  • Psychologists
  • Case Managers
  • Addiction Counselors
  • Therapists
  • Marriage & Family Therapists
  • Nurses
  • Nurse Practitioners
  • Other Mental Health Professionals

Outline

Quick Review of Using the DSM-5 and ICD-10

  • Diagnosis of mental disorders in the U.S.A.
    • Use of two models DSM-5 and ICD-10
    • Use of Specifiers
    • DSM-5 and ICD Coding and Recording 
  • Web-based DSM-5 Resources
    • Digital Updates
    • DSM-5 Cross-Cutting Symptom Measures and Screening Tools

Four Step Diagnostic Method

  • Case 1: Michelle 
  • Goals of the Clinical Interview
  • Steps to a DSM-5 Diagnosis
  • Step 1: Gathering Client Information and Behavior Sample
    • Interview Phases I, II, and III
    • Using Client Observation Sheet in Step 1
    • Using assessment tools to supplement data
    • Sources of Error to avoid in the clinical interview
  • Step 2: Identifying Key DSM-5 Symptom Clusters
  • Step 3: Differential Diagnosis List
    • Considering medical and substance causes of symptoms
    • Assessments for Alcohol, Drug and Tobacco use
    • Differential Diagnosis Guides in DSM-5 Manual
  • Step 4: Initial DSM-5 Diagnosis
    • Comorbidity considerations

Differential Diagnosis of Specific DSM-5 Mental Disorders
Clients with Symptoms of Depression 

  • Key symptoms of Depression and Dysphoria
  • Substance-Related and Medical conditions with Depressive Symptoms
  • Mental Disorders with Symptoms of Depression
  • Diagnosis Challenge: Case 2: Marilyn Wilson
  • Differentiating Disorders with Symptoms of Depression 
  • Frequent Comorbid Disorders

Clients with Fear and Anxiety 

  • Key Symptom Patterns of Anxiety
  • Substance-Related and Medical conditions with Anxiety Symptoms
  • Mental Disorders with Symptoms of Anxiety
  • Differentiating by Patterns of Anxiety symptoms
  • Diagnosis Challenge: Case 3: Hunter
  • Specific Differential Diagnoses
    • Generalized Anxiety Disorder 
    • Panic Disorder 
    • Frequent Comorbid Disorders

Clients with Abnormal or Impaired Cognition

  • Diagnostic Challenge: Case 4: Christa 
  • Sorting Patterns of Psychosis
  • Substance-Related and Medical conditions with Psychosis symptoms
  • DSM-5 mental disorders with psychosis symptoms
  • Sorting Patterns of Cognitive Deficit: Case 5: Bob Gray
  • Substance-Related and Medical conditions that produce cognitive deficits
  • Differential Diagnosis when Cognitive Deficits as a Key Symptom​
    • Neurodevelopmental Disorders 
    • Neurocognitive Disorders

Clients with Repetitive Thoughts and Behaviors

  • Diagnostic Challenge: Case 6: Devin
  • Mental Disorders with Symptoms of Repetitive Thoughts and Behaviors
  • Substance-Related and Medical conditions associated with Repetitive Thoughts and Behaviors
  • Frequent Comorbid Disorders

Clients with Disruptive Behaviors

  • Disruptive Behavior Symptoms
  • Diagnostic Challenge: Case 7: Natalia is a Problem
  • Substance-Related and Medical conditions associated with Disruptive Behaviors
  • Differential Diagnosis by Patterns of Disruptive Behavior 
    • Defiant, Angry and Vindictive
    • Impulsive and/or Antisocial
  • Comorbidity in DSM-5 Disruptive, Impulse Control, and Conduct Disorders

Objectives

  1. Apply a four-step diagnostic process to accurately identify and code a client’s diagnosis.
  2. Specify key symptoms and diagnostic criteria for frequently diagnosed mental disorders.
  3. Determine important differential diagnoses for anxiety, depressive, trauma-related, substance-related, and neurodevelopmental disorders.
  4. Analyze differential diagnoses for children who present with disruptive behavior.
  5. Differentiate between overlapping symptoms and comorbid conditions in order to provide the correct diagnosis.
  6. Utilize the DSM-5® severity tables, assessment tools, and coding notes to improve the accuracy of diagnosis and ICD-10 coding.

Copyright : 09/28/2018

Module 2: The Four-Step Diagnostic Method: The Formula for Complex Cases

Program Information

Target Audience

  • Counselors
  • Social Workers
  • Psychologists
  • Case Managers
  • Addiction Counselors
  • Therapists
  • Marriage & Family Therapists
  • Nurses
  • Nurse Practitioners
  • Other Mental Health Professionals

Outline

Quick Review of Using the DSM-5 and ICD-10

  • Diagnosis of mental disorders in the U.S.A.
    • Use of two models DSM-5 and ICD-10
    • Use of Specifiers
    • DSM-5 and ICD Coding and Recording 
  • Web-based DSM-5 Resources
    • Digital Updates
    • DSM-5 Cross-Cutting Symptom Measures and Screening Tools

Four Step Diagnostic Method

  • Case 1: Michelle 
  • Goals of the Clinical Interview
  • Steps to a DSM-5 Diagnosis
  • Step 1: Gathering Client Information and Behavior Sample
    • Interview Phases I, II, and III
    • Using Client Observation Sheet in Step 1
    • Using assessment tools to supplement data
    • Sources of Error to avoid in the clinical interview
  • Step 2: Identifying Key DSM-5 Symptom Clusters
  • Step 3: Differential Diagnosis List
    • Considering medical and substance causes of symptoms
    • Assessments for Alcohol, Drug and Tobacco use
    • Differential Diagnosis Guides in DSM-5 Manual
  • Step 4: Initial DSM-5 Diagnosis
    • Comorbidity considerations

Differential Diagnosis of Specific DSM-5 Mental Disorders
Clients with Symptoms of Depression 

  • Key symptoms of Depression and Dysphoria
  • Substance-Related and Medical conditions with Depressive Symptoms
  • Mental Disorders with Symptoms of Depression
  • Diagnosis Challenge: Case 2: Marilyn Wilson
  • Differentiating Disorders with Symptoms of Depression 
  • Frequent Comorbid Disorders

Clients with Fear and Anxiety 

  • Key Symptom Patterns of Anxiety
  • Substance-Related and Medical conditions with Anxiety Symptoms
  • Mental Disorders with Symptoms of Anxiety
  • Differentiating by Patterns of Anxiety symptoms
  • Diagnosis Challenge: Case 3: Hunter
  • Specific Differential Diagnoses
    • Generalized Anxiety Disorder 
    • Panic Disorder 
    • Frequent Comorbid Disorders

Clients with Abnormal or Impaired Cognition

  • Diagnostic Challenge: Case 4: Christa 
  • Sorting Patterns of Psychosis
  • Substance-Related and Medical conditions with Psychosis symptoms
  • DSM-5 mental disorders with psychosis symptoms
  • Sorting Patterns of Cognitive Deficit: Case 5: Bob Gray
  • Substance-Related and Medical conditions that produce cognitive deficits
  • Differential Diagnosis when Cognitive Deficits as a Key Symptom​
    • Neurodevelopmental Disorders 
    • Neurocognitive Disorders

Clients with Repetitive Thoughts and Behaviors

  • Diagnostic Challenge: Case 6: Devin
  • Mental Disorders with Symptoms of Repetitive Thoughts and Behaviors
  • Substance-Related and Medical conditions associated with Repetitive Thoughts and Behaviors
  • Frequent Comorbid Disorders

Clients with Disruptive Behaviors

  • Disruptive Behavior Symptoms
  • Diagnostic Challenge: Case 7: Natalia is a Problem
  • Substance-Related and Medical conditions associated with Disruptive Behaviors
  • Differential Diagnosis by Patterns of Disruptive Behavior 
    • Defiant, Angry and Vindictive
    • Impulsive and/or Antisocial
  • Comorbidity in DSM-5 Disruptive, Impulse Control, and Conduct Disorders

Objectives

  1. Apply a four-step diagnostic process to accurately identify and code a client’s diagnosis.
  2. Specify key symptoms and diagnostic criteria for frequently diagnosed mental disorders.
  3. Determine important differential diagnoses for anxiety, depressive, trauma-related, substance-related, and neurodevelopmental disorders.
  4. Analyze differential diagnoses for children who present with disruptive behavior.
  5. Differentiate between overlapping symptoms and comorbid conditions in order to provide the correct diagnosis.
  6. Utilize the DSM-5® severity tables, assessment tools, and coding notes to improve the accuracy of diagnosis and ICD-10 coding.

Copyright : 09/28/2018

Module 3: Differential Diagnosis of Specific DSM-5® Mental Disorders: What to Consider Before the Diagnosis

Program Information

Target Audience

  • Counselors
  • Social Workers
  • Psychologists
  • Case Managers
  • Addiction Counselors
  • Therapists
  • Marriage & Family Therapists
  • Nurses
  • Nurse Practitioners
  • Other Mental Health Professionals

Outline

Quick Review of Using the DSM-5 and ICD-10

  • Diagnosis of mental disorders in the U.S.A.
    • Use of two models DSM-5 and ICD-10
    • Use of Specifiers
    • DSM-5 and ICD Coding and Recording 
  • Web-based DSM-5 Resources
    • Digital Updates
    • DSM-5 Cross-Cutting Symptom Measures and Screening Tools

Four Step Diagnostic Method

  • Case 1: Michelle 
  • Goals of the Clinical Interview
  • Steps to a DSM-5 Diagnosis
  • Step 1: Gathering Client Information and Behavior Sample
    • Interview Phases I, II, and III
    • Using Client Observation Sheet in Step 1
    • Using assessment tools to supplement data
    • Sources of Error to avoid in the clinical interview
  • Step 2: Identifying Key DSM-5 Symptom Clusters
  • Step 3: Differential Diagnosis List
    • Considering medical and substance causes of symptoms
    • Assessments for Alcohol, Drug and Tobacco use
    • Differential Diagnosis Guides in DSM-5 Manual
  • Step 4: Initial DSM-5 Diagnosis
    • Comorbidity considerations

Differential Diagnosis of Specific DSM-5 Mental Disorders
Clients with Symptoms of Depression 

  • Key symptoms of Depression and Dysphoria
  • Substance-Related and Medical conditions with Depressive Symptoms
  • Mental Disorders with Symptoms of Depression
  • Diagnosis Challenge: Case 2: Marilyn Wilson
  • Differentiating Disorders with Symptoms of Depression 
  • Frequent Comorbid Disorders

Clients with Fear and Anxiety 

  • Key Symptom Patterns of Anxiety
  • Substance-Related and Medical conditions with Anxiety Symptoms
  • Mental Disorders with Symptoms of Anxiety
  • Differentiating by Patterns of Anxiety symptoms
  • Diagnosis Challenge: Case 3: Hunter
  • Specific Differential Diagnoses
    • Generalized Anxiety Disorder 
    • Panic Disorder 
    • Frequent Comorbid Disorders

Clients with Abnormal or Impaired Cognition

  • Diagnostic Challenge: Case 4: Christa 
  • Sorting Patterns of Psychosis
  • Substance-Related and Medical conditions with Psychosis symptoms
  • DSM-5 mental disorders with psychosis symptoms
  • Sorting Patterns of Cognitive Deficit: Case 5: Bob Gray
  • Substance-Related and Medical conditions that produce cognitive deficits
  • Differential Diagnosis when Cognitive Deficits as a Key Symptom​
    • Neurodevelopmental Disorders 
    • Neurocognitive Disorders

Clients with Repetitive Thoughts and Behaviors

  • Diagnostic Challenge: Case 6: Devin
  • Mental Disorders with Symptoms of Repetitive Thoughts and Behaviors
  • Substance-Related and Medical conditions associated with Repetitive Thoughts and Behaviors
  • Frequent Comorbid Disorders

Clients with Disruptive Behaviors

  • Disruptive Behavior Symptoms
  • Diagnostic Challenge: Case 7: Natalia is a Problem
  • Substance-Related and Medical conditions associated with Disruptive Behaviors
  • Differential Diagnosis by Patterns of Disruptive Behavior 
    • Defiant, Angry and Vindictive
    • Impulsive and/or Antisocial
  • Comorbidity in DSM-5 Disruptive, Impulse Control, and Conduct Disorders

Objectives

  1. Apply a four-step diagnostic process to accurately identify and code a client’s diagnosis.
  2. Specify key symptoms and diagnostic criteria for frequently diagnosed mental disorders.
  3. Determine important differential diagnoses for anxiety, depressive, trauma-related, substance-related, and neurodevelopmental disorders.
  4. Analyze differential diagnoses for children who present with disruptive behavior.
  5. Differentiate between overlapping symptoms and comorbid conditions in order to provide the correct diagnosis.
  6. Utilize the DSM-5® severity tables, assessment tools, and coding notes to improve the accuracy of diagnosis and ICD-10 coding.

Copyright : 09/28/2018

Module 4: Documentation: The Topic Clinicians Love to Hate

Program Information

Objectives

  1. Complete proper documentation to inform clinical decision-making.
  2. Evaluate the role of the clinical diagnosis in justifying medical necessity and providing more effective services to clients.
  3. Determine how to use the behavioral language required by insurance companies to facilitate delivery of services to clients.
  4. Demonstrate understanding of how to document what really happens in a clinical session without violating privacy or confidentiality.
  5. Assess medical necessity by employing the “golden thread” for improved treatment outcomes.
  6. Determine potential red flags in documentation and the proper corrective measures for them.

Outline

Why is Documentation the Topic Clinicians Love to Hate?

  • How do you feel about documentation?
  • Why is documentation so daunting?
  • Why is documentation the topic clinicians love to hate?
  • Why document?
Medical Necessity
  • Definition of Medical Necessity
  • What is “The Golden Thread” and how does it relate to medical necessity?
  • What is the role of the diagnosis in justifying medical necessity?
How to Write a Treatment Plan
  • Definition of a treatment plan
  • Everything that’s needed in a treatment plan and why
  • How to write a treatment plan that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a treatment plan
How to Write a Session Note
  • Definition of a session note and how it relates to the treatment plan
  • Everything that’s needed in a session note and why
  • How to write a session note that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a session note
How to Write an Intake Summary
  • Definition of an intake summary and how it relates to all other documentation
  • Everything that’s needed in an intake summary and why
  • How to write an intake summary that lays the ground for medical necessity
How to Write Case/Collateral Contact Notes
  • Definition of a case/collateral contact note and how it relates to the treatment plan
  • Everything that’s needed in a case/collateral contact note and why
  • How to write a case/collateral Contact Note that justifies medical necessity using behavioral language and the “golden thread” with examples
How to Write a Discharge Summary
  • Definition of a discharge summary and how it relates to the treatment plan
  • Everything that’s needed in a discharge summary and why
  • How to write a discharge summary that completes the “golden thread” with examples

Target Audience

  • Mental Health Administrators
  • Psychiatrists
  • Psychologists
  • Counselors
  • Social Workers
  • Office Managers
  • Mental Health Nurses
  • Marriage and Family Therapists
  • Psychotherapists
  • Other Mental Health Professionals

Copyright : 12/05/2018

Module 5: Treatment Plans: Justifying Services for Insurance

Program Information

Outline

Why is Documentation the Topic Clinicians Love to Hate?

  • How do you feel about documentation?
  • Why is documentation so daunting?
  • Why is documentation the topic clinicians love to hate?
  • Why document?
Medical Necessity
  • Definition of Medical Necessity
  • What is “The Golden Thread” and how does it relate to medical necessity?
  • What is the role of the diagnosis in justifying medical necessity?
How to Write a Treatment Plan
  • Definition of a treatment plan
  • Everything that’s needed in a treatment plan and why
  • How to write a treatment plan that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a treatment plan
How to Write a Session Note
  • Definition of a session note and how it relates to the treatment plan
  • Everything that’s needed in a session note and why
  • How to write a session note that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a session note
How to Write an Intake Summary
  • Definition of an intake summary and how it relates to all other documentation
  • Everything that’s needed in an intake summary and why
  • How to write an intake summary that lays the ground for medical necessity
How to Write Case/Collateral Contact Notes
  • Definition of a case/collateral contact note and how it relates to the treatment plan
  • Everything that’s needed in a case/collateral contact note and why
  • How to write a case/collateral Contact Note that justifies medical necessity using behavioral language and the “golden thread” with examples
How to Write a Discharge Summary
  • Definition of a discharge summary and how it relates to the treatment plan
  • Everything that’s needed in a discharge summary and why
  • How to write a discharge summary that completes the “golden thread” with examples

Target Audience

  • Mental Health Administrators
  • Psychiatrists
  • Psychologists
  • Counselors
  • Social Workers
  • Office Managers
  • Mental Health Nurses
  • Marriage and Family Therapists
  • Psychotherapists
  • Other Mental Health Professionals

Copyright : 12/05/2018

Module 6: Session Notes: Connecting Your Weekly Work to the Grand Plan

Program Information

Outline

Why is Documentation the Topic Clinicians Love to Hate?

  • How do you feel about documentation?
  • Why is documentation so daunting?
  • Why is documentation the topic clinicians love to hate?
  • Why document?
Medical Necessity
  • Definition of Medical Necessity
  • What is “The Golden Thread” and how does it relate to medical necessity?
  • What is the role of the diagnosis in justifying medical necessity?
How to Write a Treatment Plan
  • Definition of a treatment plan
  • Everything that’s needed in a treatment plan and why
  • How to write a treatment plan that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a treatment plan
How to Write a Session Note
  • Definition of a session note and how it relates to the treatment plan
  • Everything that’s needed in a session note and why
  • How to write a session note that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a session note
How to Write an Intake Summary
  • Definition of an intake summary and how it relates to all other documentation
  • Everything that’s needed in an intake summary and why
  • How to write an intake summary that lays the ground for medical necessity
How to Write Case/Collateral Contact Notes
  • Definition of a case/collateral contact note and how it relates to the treatment plan
  • Everything that’s needed in a case/collateral contact note and why
  • How to write a case/collateral Contact Note that justifies medical necessity using behavioral language and the “golden thread” with examples
How to Write a Discharge Summary
  • Definition of a discharge summary and how it relates to the treatment plan
  • Everything that’s needed in a discharge summary and why
  • How to write a discharge summary that completes the “golden thread” with examples

Target Audience

  • Mental Health Administrators
  • Psychiatrists
  • Psychologists
  • Counselors
  • Social Workers
  • Office Managers
  • Mental Health Nurses
  • Marriage and Family Therapists
  • Psychotherapists
  • Other Mental Health Professionals

Copyright : 12/05/2018

Module 7: Diagnostic Summaries: Much More than Just Diagnosis

Program Information

Outline

Why is Documentation the Topic Clinicians Love to Hate?

  • How do you feel about documentation?
  • Why is documentation so daunting?
  • Why is documentation the topic clinicians love to hate?
  • Why document?
Medical Necessity
  • Definition of Medical Necessity
  • What is “The Golden Thread” and how does it relate to medical necessity?
  • What is the role of the diagnosis in justifying medical necessity?
How to Write a Treatment Plan
  • Definition of a treatment plan
  • Everything that’s needed in a treatment plan and why
  • How to write a treatment plan that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a treatment plan
How to Write a Session Note
  • Definition of a session note and how it relates to the treatment plan
  • Everything that’s needed in a session note and why
  • How to write a session note that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a session note
How to Write an Intake Summary
  • Definition of an intake summary and how it relates to all other documentation
  • Everything that’s needed in an intake summary and why
  • How to write an intake summary that lays the ground for medical necessity
How to Write Case/Collateral Contact Notes
  • Definition of a case/collateral contact note and how it relates to the treatment plan
  • Everything that’s needed in a case/collateral contact note and why
  • How to write a case/collateral Contact Note that justifies medical necessity using behavioral language and the “golden thread” with examples
How to Write a Discharge Summary
  • Definition of a discharge summary and how it relates to the treatment plan
  • Everything that’s needed in a discharge summary and why
  • How to write a discharge summary that completes the “golden thread” with examples

Target Audience

  • Mental Health Administrators
  • Psychiatrists
  • Psychologists
  • Counselors
  • Social Workers
  • Office Managers
  • Mental Health Nurses
  • Marriage and Family Therapists
  • Psychotherapists
  • Other Mental Health Professionals

Copyright : 12/05/2018

Module 8: Red Flags for Insurance Companies: Avoid These 20 Red Flags that Trigger Audits from Insurance Companies

Program Information

Outline

Why is Documentation the Topic Clinicians Love to Hate?

  • How do you feel about documentation?
  • Why is documentation so daunting?
  • Why is documentation the topic clinicians love to hate?
  • Why document?
Medical Necessity
  • Definition of Medical Necessity
  • What is “The Golden Thread” and how does it relate to medical necessity?
  • What is the role of the diagnosis in justifying medical necessity?
How to Write a Treatment Plan
  • Definition of a treatment plan
  • Everything that’s needed in a treatment plan and why
  • How to write a treatment plan that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a treatment plan
How to Write a Session Note
  • Definition of a session note and how it relates to the treatment plan
  • Everything that’s needed in a session note and why
  • How to write a session note that justifies medical necessity using behavioral language and the “golden thread” with examples
  • Practice writing a session note
How to Write an Intake Summary
  • Definition of an intake summary and how it relates to all other documentation
  • Everything that’s needed in an intake summary and why
  • How to write an intake summary that lays the ground for medical necessity
How to Write Case/Collateral Contact Notes
  • Definition of a case/collateral contact note and how it relates to the treatment plan
  • Everything that’s needed in a case/collateral contact note and why
  • How to write a case/collateral Contact Note that justifies medical necessity using behavioral language and the “golden thread” with examples
How to Write a Discharge Summary
  • Definition of a discharge summary and how it relates to the treatment plan
  • Everything that’s needed in a discharge summary and why
  • How to write a discharge summary that completes the “golden thread” with examples

Target Audience

  • Mental Health Administrators
  • Psychiatrists
  • Psychologists
  • Counselors
  • Social Workers
  • Office Managers
  • Mental Health Nurses
  • Marriage and Family Therapists
  • Psychotherapists
  • Other Mental Health Professionals

Copyright : 12/05/2018

BONUS: Differential Diagnosis Challenges: Clients with Trauma, Self-Injury, Impulsivity and Other Complex Behaviors

Take your DSM-5® diagnostic skills to the next level! This seminar is designed specifically for mental health professionals seeking to master clinical diagnosis and differential diagnosis using the DSM-5®, ICD-10 and online assessment tools. The focus of this workshop is on the key symptoms for each diagnosis, common differential diagnoses and frequent comorbid disorders.

Case examples and studies are provided throughout - giving you the opportunity to learn and apply a four-step symptoms-based diagnostic method. Topics include the clinical intake interview, differential diagnoses, online assessment tools to narrow diagnosis and potential comorbidities.

Program Information

Outline

  1. Clients with Impulsive Behaviors and Weak Impulse Control
  1. Symptoms of impulsivity/diminished impulse-control
  1. Child
  2. Adolescent and Adult
  1. Diagnostic Challenge: Case 8 Wyatt
  2. Substance-related and medical conditions associated with impulse-control problems
  3. Mental Disorders with impulsivity as one of the criteria symptom clusters
  4. Frequent Comorbid Disorders
  1. Clients with Experiences of Trauma or Psychosocial Stress
  1. Definition of Trauma in DSM-5
  2. Case Study 9: Annemarie
  3. Necessary information about the trauma event(s)
  4. The role of Substance-Related and Medical conditions and Trauma
  5. Differential Diagnosis: Trauma-Related?

a. Mental Disorders that follow traumatic event

b. Mental Disorders that follow severe neglect before age of 5

  1. Differential Diagnosis: Does not meet diagnostic criteria set for PTSD
  1. Adjustment Disorder or Other Mental Disorder
  2. Other Specified Trauma Related Disorder
  1. Frequent Comorbid Disorders

 

  1. Clients with Suicidal Ideation or Behaviors
  1. Clusters of Suicidal Symptoms
  2. Differential Diagnosis of the Underlying Mental Disorder
  1. Mental Disorders associated with Suicidal Capability
  2. Mental Disorders associated with Suicidal Ideation
  1. Medications that enhance suicidal risk
  2. Diagnostic Challenge: Case 10 Marty

 

  1. Clients with Self-Injury Behaviors
  1. Understanding self-injury, non-suicidal behaviors
  2. Substance Use Disorders that induce self-injury behaviors
  3. Mental Disorders associated with self-injury
  1. Client states motivation for the self-injurious behavior
  2. No apparent reason for the self-injurious behavior

 

  1. Wrap Up Diagnosis Challege: Case Study 11 Joe Jensen
  1. Working the Differential Diagnosis Process
  2. What About Personality Disorder?
  3. Joe’s initial DSM-5 diagnosis

Objectives

1. Evaluate client syndromes of poor impulse control, suicidal ideation, suicidal capability, intentional self-injury and symptoms following traumatic experiences.

2. Apply a four-step differential diagnostic method to diagnose the underlying mental disorders of clients with dysfunctional behavioral patterns and/or a history of trauma.

3. Collect the specific information required for an accurate differential DSM-5 diagnosis of clients with a history of trauma.

4. Conduct a differential diagnosis for clients with impulsive, suicidal and self-injurious behaviors.

Target Audience

Addiction Counselors, Counselors, Marriage & Family Therapists, Nurses, Psychologists, Social Workers, and other Mental Health Professionals

Copyright : 05/02/2019

Credit


* Credit Note - ***

NOTE: Tuition includes one free CE Certificate. This online course may include multiple product formats. To receive full credit, please submit the CE test for each format that has self-study materials included. Participant will be able to print the certificate of completion after completing and passing each on-line post-test evaluation. 

Continuing Education Information: Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Please note, your state licensing board dictates whether self-study is an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.

For Planning Committee disclosures, please statement above.  For speaker disclosures, please see the faculty biography.


Counselors - Counselors

This self-study activity consists of 15.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save the course outline, the certificate of completion you receive from the activity and contact your state board or organization to determine specific filing requirements.


Counselors - California Counselors

The California Board of Behavioral Sciences accepts CE programs that are approved by other approval agencies, including several that approve PESI and its programs.  A full list of approval agencies accepted by the BBS can be found at www.bbs.ca.gov/licensees/cont_ed.html under “Where to find CE Courses.” This intermediate level self-study activity consists of 14.0 clock hours of continuing education instruction.


Counselors - Florida Counselors

PESI, Inc. is an approved provider with the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling. Provider Number 50-399. This self-study course qualifies for 15.25 continuing education credits.


Counselors - Kentucky Counselors

CE credit is available. This self-study course consists of 18.25 continuing education credit hours for Kentucky Counselors. The Continuing Education Requirements for the Kentucky Board of Licensed Professional Counselors (201 KAR 36:030 Section 2) state continuing education programs from providers sponsored or approved by a state counseling licensure board shall be approved without further review by the board. PESI, Inc. is approved by the South Carolina Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists, and Psycho-Educational Specialists. Provider #4540. PESI maintains responsibility for this program and its contents.


Counselors - Missouri Counselors

CE credit is available. This self-study course consists of 15.25 continuing education clock hours for Missouri Counselors. The Missouri Committee for Professional Counselors accepts continuing education programs relevant to counseling that are provided by organizations recognized by national social worker associations. PESI, Inc. is recognized by a national social worker association. Please see social work approvals for this program.


Counselors - Montana Counselors

The Montana Board of Behavioral Health no longer pre-approves any courses or sponsors. Each licensee is responsible for taking courses which contribute to their competence and directly relate to their scope of practice as defined in board statute (MAR 24-219-32). Licensees must keep CE documentation for three years in case of an audit. This intermediate level self-study activity consists of 15.25 clock hours of instruction.


Counselors - Nevada Counselors

PESI, Inc. is an approved CEU provider with the State of Nevada Board of Examiners for Marriage and Family Therapists and Clinical Professional Counselors. This self-study activity qualifies for 15.25 contact hours. Approved Provider # NVCEP2006.


Counselors - New York Counselors

PESI, Inc. is recognized by the New York State Education Department's (NYSED) State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Mental Health Counselors. #MHC-0033. This self-study activity will qualify for 18.25 contact hours. Full attendance is required; no partial credits will be offered for partial attendance


Counselors - Ohio Counselors

PESI, Inc. is an approved provider with the State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board. Provider approval #:RCST071001. Full attendance in this self-study course meets the qualifications for 15.25 clock hours of continuing education credit. 


Counselors - Pennsylvania Counselors

The Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors accepts many national association CE approvals, several of which PESI offers. For a full list, please see your State Board regulations at https://www.dos.pa.gov/ProfessionalLicensing/BoardsCommissions/. This intermediate level self-study activity consists of 15.25 clock hours of continuing education instruction.


Counselors - South Carolina Counselors

This self-study program has been approved for 14.5 continuing education hours by the South Carolina Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists, and Psycho-Educational Specialists. Provider #4540.


Counselors - Texas Counselors

This self-study activity consists of 14.5 clock hours of continuing education instruction. Texas State Board of Examiners of Professional Counselors no longer approves programs or providers. PESI activities meet the continuing education requirements as listed in Title 22 Texas Administrative Code, Chapter 681, Subchapter J, Section 681.142 Acceptable Continuing Education. Please retain the certificate of completion that you receive and use as proof of completion when required.


Social Workers - Social Workers - National ASWB ACE

PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this course. ACE provider approval period: January 27, 2023 - January 27, 2026. Social workers completing this course receive 15.0 Clinical continuing education credits.

 

Course Level: Intermediate Format: Recorded asynchronous distance. Full attendance is required; no partial credits will be offered for partial attendance.

 

Canadian Social Workers: Canadian provinces may accept activities approved by the ASWB for ongoing professional development.


Social Workers - California Social Workers

The California Board of Behavioral Sciences accepts CE programs that are approved by other approval agencies, including several that approve PESI and its programs.  A full list of approval agencies accepted by the BBS can be found at www.bbs.ca.gov/licensees/cont_ed.html under “Where to find CE Courses.” This intermediate level self-study activity consists of 14.0 clock hours of continuing education instruction.


Social Workers - Colorado Social Workers

PESI, Inc. is an approved provider with the Colorado Chapter of the National Association of Social Workers. Provider #1413. This self-study course has been approved for 15.4 continuing education hours. 

 

COLORADO PARTICIPANTS ONLY: If you did not answer YES to be reported to the Colorado Chapter of the NASW on the evaluation, please contact cepesi@pesi.com and provide the full title of the webcast, speaker name, date of live broadcast, your name and your license number in the email.


Social Workers - Florida Social Workers

PESI, Inc. is an approved provider with the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling. Provider Number 50-399. This self-study course qualifies for 15.25 continuing education credits. 


Social Workers - Illinois Social Workers

PESI, Inc. is an approved provider with the State of Illinois, Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 159-000154. Successful completion of this self-study activity qualifies for 14.5 contact hours.


Social Workers - Kansas Social Workers

PESI, Inc. is an approved provider with the Kansas Behavioral Sciences Regulatory Board. Provider #14-006. This self-study course has been approved for 14.5 continuing education hours.


Social Workers - Minnesota Social Workers

PESI, Inc. is an approved provider with the State of Minnesota, Board of Social Work. Provider #: CEP-140. This self-study package has been approved for 14.5 continuing education hours. This certificate has been issued upon successful completion of a post-test.


Social Workers - Montana Social Workers

The Montana Board of Behavioral Health no longer pre-approves any courses or sponsors. Each licensee is responsible for taking courses which contribute to their competence and directly relate to their scope of practice as defined in board statute (MAR 24-219-32). Licensees must keep CE documentation for three years in case of an audit. This intermediate level self-study activity consists of 15.25 clock hours of instruction.


Social Workers - New York Social Workers

PESI, Inc. is recognized by the New York State Education Department's (NYSED) State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0008. This self-study activity will qualify for 18.25 contact hours. Full attendance is required; no partial credits will be offered for partial attendance. 


Social Workers - Ohio Social Workers

PESI, Inc. is an approved provider with the State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board. Provider approval #:RCST071001. Full attendance in this self-study course meets the qualifications for 15.25 clock hours of continuing education credit. 


Social Workers - Pennsylvania Social Workers

The Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors accepts many national association CE approvals, several of which PESI offers. For a full list, please see your State Board regulations at https://www.dos.pa.gov/ProfessionalLicensing/BoardsCommissions. This intermediate level self-study activity consists of 15.25 clock hours of continuing education instruction.


Psychologists - Canadian Psychologists

PESI, Inc. is approved by the Canadian Psychological Association to offer continuing education for psychologists. PESI, Inc. maintains responsibility for the program. This program is approved for 14.5 self-study continuing education hours. Full credit statement at: www.pesi.com/cpa-statement


Psychologists - Psychologists

You may earn up to 14.75 clock hours. For more information on specific continuing education hours and national board approvals, please see individual components. Or, scroll to the bottom of the CE information page and click the link for CE Credits breakdown.


Psychologists - Florida Psychologists

PESI, Inc., is an approved provider with the Florida Board of Psychology.Provider Number #50-399.This product qualifies for 15.4 self-study continuing education credits.


Psychologists - Illinois Psychologists

 

PESI, Inc is an approved provider with the State of Illinois, Department of Professional Regulation. License #: 268.000102. Full attendance at this self-study course qualifies for 14.5 contact hours.


Psychologists - Kentucky Psychologists

PESI, Inc. is approved by the Kentucky Board of Examiners of Psychology to offer continuing education for psychologists, approved provider #202312H. PESI maintains responsibility for this program and its content. This self-study activity will qualify for 15.25 contact hours.


Psychologists - New York Psychologists

PESI, Inc. is recognized by the New York State Education Department's (NYSED) State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0014. This self-study activity will qualify for 18.25 contact hours. Full attendance is required; no partial credits will be offered for partial attendance.


Psychologists - Ohio Psychologists

PESI, Inc. is approved by the Ohio Psychological Association, Provider #263896894, to sponsor continuing education for psychologists. PESI, Inc. maintains responsibility for this program and its content. PESI is offering this self-study activity for 15.25 Standard hours of continuing education credit.


Psychologists - Pennsylvania Psychologists

PESI, Inc. is approved by the Pennsylvania State Board of Psychology to offer continuing education for psychologists. Provider #PSY000211. PESI maintains responsibility for the program(s). This self-study program qualifies for 15.25 continuing education hours.


Marriage & Family Therapists - Marriage & Family Therapists

This self-study activity consists of 15.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save this course outline, the certificate of completion you receive from this self-study activity and contact your state board or organization to determine specific filing requirements. 


Marriage & Family Therapists - California Marriage & Family Therapists

The California Board of Behavioral Sciences accepts CE programs that are approved by other approval agencies, including several that approve PESI and its programs.  A full list of approval agencies accepted by the BBS can be found at www.bbs.ca.gov/licensees/cont_ed.html under “Where to find CE Courses.” This intermediate level self-study activity consists of 14.0 clock hours of continuing education instruction.


Marriage & Family Therapists - Florida Marriage & Family Therapists

PESI, Inc. is an approved provider with the Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling. Provider Number 50-399. This self-study course qualifies for 15.25 continuing education credits.


Marriage & Family Therapists - Illinois Marriage & Family Therapists

PESI, Inc. has been approved as a provider of continuing education by the State of Illinois, Department of Professional Regulation. Provider #:168-000156. Full attendance at this self-study activity qualifies for 14.5 credits.


Marriage & Family Therapists - Montana Marriage & Family Therapists

The Montana Board of Behavioral Health no longer pre-approves any courses or sponsors. Each licensee is responsible for taking courses which contribute to their competence and directly relate to their scope of practice as defined in board statute (MAR 24-219-32). Licensees must keep CE documentation for three years in case of an audit. This intermediate level self-study activity consists of 15.25 clock hours of instruction.


Marriage & Family Therapists - Nevada Marriage & Family Therapists

PESI, Inc. is an approved CEU provider with the State of Nevada Board of Examiners for Marriage and Family Therapists and Clinical Professional Counselors. This self-study activity qualifies for 15.25 contact hours. Approved Provider # NVCEP2006.


Marriage & Family Therapists - New York Marriage & Family Therapists

PESI, Inc. is recognized by the New York State Education Department's (NYSED) State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0024. This self-study activity will qualify for 18.25 contact hours. Full attendance is required; no partial credits will be offered for partial attendance


Marriage & Family Therapists - Ohio Marriage & Family Therapists

PESI, Inc. is an approved provider with the State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board. Provider approval #:RCST071001. Full attendance in this self-study course meets the qualifications for 15.25 clock hours of continuing education credit. 


Marriage & Family Therapists - Pennsylvania Marriage & Family Therapists

The Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors accepts many national association CE approvals, several of which PESI offers. For a full list, please see your State Board regulations at https://www.dos.pa.gov/ProfessionalLicensing/BoardsCommissions/. This intermediate level self-study activity consists of 15.25 clock hours of continuing education instruction.


Marriage & Family Therapists - South Carolina Marriage & Family Therapists

This self-study program has been approved for 14.5 continuing education hours by the South Carolina Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists, and Psycho-Educational Specialists. Provider #4540.


Marriage & Family Therapists - Texas Marriage & Family Therapists

This self-study activity consists of 14.5 clock hours of continuing education instruction. Texas State Board of Examiners of Marriage and Family Therapists no longer approves programs or providers. PESI activities meet the continuing education requirements as listed in Title 22 of the Texas Administrative Code, Chapter 801, Subchapter K, Section 801.264 Types of Acceptable Continuing Education. Please retain the certificate of completion that you receive and use as proof of completion when required.


Addiction Counselors - NAADAC

NAADAC

This self-study course has been approved by PESI, Inc., as a NAADAC Approved Education Provider, for 8.5 CE in the Counseling Services skill group. NAADAC Provider #77553. PESI, Inc. is responsible for all aspects of their programming. Full attendance is required; no partial credit will be awarded for partial attendance.


California Alcoholism & Drug Abuse Counselors (CADTP)

PESI, Inc. is an approved provider by the CADTP, Provider #: 201. This Category H activity meets the qualifications for 8.5 CEU's (continuing education hours).


Connecticut Addiction Counselors

Provider #120924. This course has been approved as a CCB approved training and has been awarded 9.0 hours by the Connecticut Certification Board.


Oklahoma Alcohol & Drug Counselors

PESI, Inc. is an Oklahoma Board of Licensed Alcohol and Drug Counselors approved provider #20240032. This self-study activity consists of 9.0 clock hours of continuing education instruction.


California Licensed Educational Psychologists

The California Board of Behavioral Sciences accepts CE programs that are approved by other approval agencies, including several that approve PESI and its programs.  A full list of approval agencies accepted by the BBS can be found at www.bbs.ca.gov/licensees/cont_ed.html under “Where to find CE Courses.” This intermediate level self-study activity consists of 14.0 clock hours of continuing education instruction.


Nurses, Nurse Practitioners, and Clinical Nurse Specialists

This self-study activity consists of 15.25 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save the course outline, the certificate of completion you receive from this self-study activity and contact your state board or organization to determine specific filing requirements.


California Nurses

PESI, Inc. is a provider approved by the California Board of  Registered Nursing, Provider #: 17118 for 14.5 self-study contact hours. 

** You will need to provide your license number to PESI. PESI must have this number on file in order for your hours to be valid.


Florida Nurses

PESI, Inc. is an approved provider by the Florida Board of  Nursing. Provider #: FBN2858. These materials qualify for 14.5 self-study contact hours.

CE Broker


Iowa Nurses

PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Nurses successfully completing these self-study materials will earn 15.4 self-study contact hours. Please email cepesi@pesi.com with your license number, include the title, speaker name and date. PESI must have this number on file in order for your hours to be valid.


South Carolina Psycho-Educational Specialists

This self-study program has been approved for 14.5 continuing education hours by the South Carolina Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists, and Psycho-Educational Specialists. Provider #4540.


Other Professions

This self-study activity qualifies for 15.25 continuing education clock hours as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements.



Speaker

Beth Rontal, MSW, LICSW's Profile

Beth Rontal, MSW, LICSW Related seminars and products


Beth Rontal, MSW, LICSW, is a psychotherapist in private practice in Brookline, Massachusetts, as well as a documentation consultant (wizard) and private supervisor. Ms. Rontal earned her MFA from Boston University, and her Master’s in Social Work from Simmons College in Boston.

She was clinical supervisor at a mental health clinic for 16 years, where she was instrumental in developing and implementing the clinic’s first electronic documentation system. This implementation significantly reduced documentation time and errors and decreased the paperwork returned by clinicians from 65% to 8%, which in turn allowed for the addition of 3 to 5 clinical hours per week and generated thousands of dollars in savings for the company. 

 

Ms. Rontal continues to be a developer and consultant in the field of clinical documentation. She is a sought-after national lecturer who has taught seminars over the course of many years, in addition to having published numerous articles on the topic. 


Speaker Disclosures:
Financial: Beth Rontal maintains a private practice. She is the founder and trainer for Documentation Wizard, LLC. Beth Rontal receives a speaking honorarium and recording royalties from Psychotherapy Networker and PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Beth Rontal is a member of the NASW.


Margaret Bloom, PhD's Profile

Margaret Bloom, PhD Related seminars and products


Margaret (Peggy) L. Bloom, PhD, Professor Emerita, Counselor Education and Counseling Psychology, Marquette University, Milwaukee, Wisconsin is a licensed psychologist and NCC certified counselor. Dr. Bloom is nationally recognized for her knowledge and expertise in assessment, DSM diagnosis, and counselor education. She is past chair and member of the board of directors of the Center for Credentialing & Education (NBCC), an elected fellow of the American Psychological Association (APA) and past president of the Association for Counselor Education and Supervision (ACES). Beginning her career as a psychiatric nurse and earning graduate degrees in nursing, counseling and a PhD in counseling psychology, Peggy brings a unique interdisciplinary perspective to each seminar. She has published numerous journal articles and presented professional education seminars across the world on assessment, diagnosis and counselor education.


Speaker Disclosures:
Financial: Dr. Margaret Bloom is a partner in Psycho-Pharm-Legal Consultants. She receives a speaking honorarium and recording royalties from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Dr. Margaret Bloom serves as a guest reviewer for The Clinical Supervisor and as a chair in the peer evaluations corps, Higher Learning Commission. She is a member of the American Counseling Association, the American Psychological Association, and the Association for Counselor Education and Supervision.


Additional Info

Access for Self-Study (Non-Interactive)

Access never expires for this product.


Objectives

  1. Explain the importance of proper documentation in informing clinical decision making
  2. Evaluate the role of the clinical diagnosis in justifying medical necessity and providing more effective services to clients
  3. Determine how to use the behavioral language required by insurance companies to facilitate delivery of services to clients
  4. Explain how to document what really happens in a clinical session without violating privacy or confidentiality
  5. Assess medical necessity by employing the “golden thread” for improved treatment outcomes

Target Audience

Addiction Counselors, Counselors, Marriage and Family Therapists, Nurses, Psychologists, Social Workers

Reviews

5
4
3
2
1

Overall:      4.7

Total Reviews: 131

Comments

Patricia B

"This is one of the best seminars I have ever attended!"

Leon M

"Excellent course"

Amanda Q

"This is what I have been researching for over my career and finally I found it, thank you."

Carol M

"excellent presentation"

Sean W

"Excellent job presenting and with/ during questions."

Natalie A

"excellent i plan to re-watch the documentation a few times. it helped me as a supervisor as well."

Carol M

"Excellent presenter"

Dana C

"Awesome CEU course! I learned so much and I feel less anxious about my notes now."

Kerry H

"This was very helpful! It was frustrating when the audience kept asking questions because you can hear them while watching the video and they slowed down the course."

Cindy L

"Excellent workshop!"

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

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