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In-Person Seminar

Managing Challenging Patient Behaviors: 101 De-escalation Strategies for Healthcare Professionals


Faculty:
Sonata Bohen, MSN, ARNP, CS
Duration:
Full Day
Product Code:
LIP078240
Brochure Code:
PRT85858
Media Type:
In-Person Seminar - Also available: Digital Seminar | DVD | Live Webinar
Location:
Portland, Oregon
Available Dates:

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Description

Expert Clinician Sonata Bohen, a psychiatric nurse practitioner and NEI Master Psychopharmacologist, knows well the challenges you are facing in practice right now. In today’s healthcare environment, there is reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.

In this interactive seminar, expert clinician, Sonata will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like crisis intervention, ETOH withdrawals, dementia, aggressive/violent behaviors, threats of serious harm, de-escalation techniques while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don’t miss this chance to learn new techniques you can implement successfully with your most difficult patients!

Credits


*

NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after completing and passing the on-line post-test evaluation). 

Continuing Education Information: Listed below are the continuing education credit(s) currently available for this live event. Please note, your state licensing board dictates whether live activities are an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.

All members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners.  For speaker disclosures, please see the faculty biography.

CE Information is based on 100% attendance.


Nurses, Nurse Practitioners, and Clinical Nurse Specialists

PESI, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses in full attendance will earn 6.25 contact hours. Partial contact hours will be awarded for partial attendance.


Physical Therapists & Physical Therapist Assistants

This activity consists of 6.25 clock hours of instruction that is applicable for physical therapists. This certificate is proof of your attendance. Please retain it in your records or use for submission as proof of completion when required.


Psychologists & Physicians

Physicians: PESI, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. PESI, Inc. designates this live activity for a maximum of 6.0 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

 

Psychologists: The following state psychologist boards recognize activities sponsored by PESI, Inc. as an approved ACCME provider: Alaska, Arkansas, California, Colorado, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, Oklahoma, Pennsylvania, South Carolina and Wisconsin. This activity consists of 6.0 clock hours of continuing education instruction. Certificates of attendance will be issued for you to submit to your state licensing board to recognize for continuing education credit.


Social Workers

PESI, Inc., #1062, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. PESI, Inc. maintains responsibility for this course. ACE provider approval period: January 27, 2020 - January 27, 2023. Social Workers completing this course receive 6.25 Clinical continuing education credits. Course Level: Intermediate. Format: Asynchronous distance learning. Full attendance is required; no partial credits will be offered for partial attendance. A certificate of attendance will be awarded at the end of the program to social workers who complete the program evaluation.


Social Workers (NASW)

This program is approved by the National Association of Social Workers (Approval #886759332-7385) for 6.0 continuing education contact hours in Social Work.


Other Professions

This activity qualifies for 380 continuing education minutes as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements. 



Handouts/Brochure

Faculty

Sonata Bohen, MSN, ARNP, CS Related seminars and products


Sonata Bohen, MSN, ARNP, CS, NEI Master Psychopharmacologist, has been in practice 34 years as a bilingual psychiatric nurse practitioner and clinical nurse specialist in diverse clinical settings in the U.S., Mexico, and Central and South America. In addition, Sonata brings 37 years of teaching experience across a wide spectrum of settings, including a refugee camp in war time and academic settings at Morehead State University, University of Kentucky and Vanderbilt University, with a focus of capacitating local health promoters. Sonata is a sought-after national and state conference speaker on mental health issues and immigrant health, and currently serves in her community in outpatient and inpatient services at a regional hospital. She has a passion for teaching and an ability to make complex knowledge understandable and usable across diverse clinical settings.

Speaker Disclosures:

Financial: Cynthia “Sonata” Bohen maintains a private practice. She receives a speaking honorarium from PESI, Inc.

Non-financial: Cynthia "Sonata" Bohen has no relevant non-financial relationships to disclose.


Additional Info

Program Information

Live Event Schedule

Please note: There will be a 70-minute lunch and two 15-minute breaks; one in the morning and one in the afternoon. Lunch and break times will be announced by the speaker and at their discretion. A more detailed schedule is available upon request.


Questions?

Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info


Objectives

  1. Determine criteria for high-risk behavior.
  2. Apply interpersonal effectiveness skills to patient evaluation.
  3. Analyze effective strategies to de-escalate dangerous behavior.
  4. Assess for the symptoms of major mental illness that interfere with treatment.
  5. Evaluate the effectiveness of your communication skills to de-escalate aggressive behavior.
  6. Develop skills in rapid triage and response.

Outline

Rule Out a Medical Cause
  • High glucose levels
  • Adverse response to medications
  • Aggressive response due to prescribed steroids
Risk for Dangerous Patient Encounters
  • Priority is safety
  • Understanding the behaviors
  • Mechanisms for coping
  • Strategies to deal with the angry patient
Healthcare Goals
  • Treatment focused
  • Do no harm
  • Clear boundaries
Evaluating the Patient
  • Ask the right questions
  • What motivates the patient
  • Motivational interviewing: Asking, listen, inform
  • Engage patients in focused communication
  • Listen with empathy
  • Empower the patient
Interpersonal Effectiveness Skills
  • Self-awareness
  • What type of communicator are you?
  • Reciprocal communication strategies
  • Clinician self-care
Understanding Challenging Symptoms
  • Know your limits
  • Key considerations for chronic & severe mental illness
  • Engage the family constructively
Severe Mental Illness
  • Schizophrenia/Schizoaffective disorders
  • Substance-induced psychosis
  • Bipolar disorder
  • Major depression
  • Anxiety disorder
  • Obsessive-compulsive disorder
  • Antisocial personality disorder
  • Borderline personality disorder
Disorders with Unique Risk
  • Developmental disabilities
  • Delirium
  • Dementia
  • Substance abuse
  • Special considerations for violent patients
Acute Crisis
  • Sexual assault
  • Domestic violence
  • Suicidal ideation & risk
Debriefing and Care for the Responder
  • Protection against secondary PTSD

Target Audience

  • Nurses
  • Nurse Practitioners
  • Clinical Nurse Specialists
  • Physician Assistants
  • Nursing Home Administrators
  • Social Workers
  • Occupational Therapists
  • Physical Therapists

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Location

DoubleTree by Hilton Hotel Portland

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1000 NE Multnomah Street, Portland, Oregon 97232, United States
(503) 281-6111
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