Skip to main content
Not Found
Digital Seminar

Skills to Coach: Improving the Client Experience One Conversation at a Time


Speaker:
Jill Garaffa, MS, OTR/L, PCC
Duration:
2 Hours 13 Minutes
Format:
Audio and Video
Copyright:
Mar 30, 2023
Product Code:
POS065272
Brochure Code:
88603SUM


Description

Experience for yourself why so many healthcare professionals are adding coaching to their arsenal. Unlock the secrets to happy patients that feel seen, heard & understood!  These skills can be applied to any patient population setting to improve both patient outcomes and the overall patient experience.

Credit

Planning Committee Disclosure - Relevant relationships

Mike Studer receives a speaking honorarium from SMARTFit. His relevant financial relationship with an ineligible company has been mitigated.
 
 
All other members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the remaining committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners.  For speaker disclosures, please see the faculty biography.


* Credit Note - **

NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after passing the online post-test (80% passing score) and completing the evaluation). Instructional methods will include PowerPoint, didactic lecture, and others.

Continuing Education Information:  Listed below are the continuing education credit(s) currently available for this non-interactive self-study package. Program content is reviewed periodically per accrediting board rules for currency and appropriateness for credit. Credit approvals are subject to change. Please note, your state licensing board dictates whether self-study is an acceptable form of continuing education, as well as which credit types are acceptable for continuing education hours. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. 
For other credit inquiries not specified below, please contact info@pesi.com or 800-844-8260 before purchase.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.  

For Planning Committee disclosures, please see the statement above.  For speaker disclosures, please see the faculty biography.


* Credit Note - ---

Earn up to 2.0 CE hours. Please see below, for more details, as credit amounts vary by state and profession. 


Occupational Therapists - Occupational Therapists & Occupational Therapy Assistants

 

PESI, Inc.  is an AOTA Approved Provider of professional development. Course approval ID# 10019. This Distance Learning-Independent is offered at .2  CEUs Intermediate, OT Service Delivery. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.

Full attendance at this Distance Learning-Independent activity qualifies for 2.0 contact hours.

 


Occupational Therapists - Arizona Occupational Therapists & Occupational Therapy Assistants

CE credit is available. This self-study course consists of 2.0​ continuing education clock hours for Arizona OTs and OTAs. The Arizona Board of Occupational Therapy Examiners (R4-43-203) confirms acceptance of continuing education programs relevant to occupational therapy that are approved by the American Occupational Therapy Association (AOTA).


Physical Therapists - Alaska Physical Therapists & Physical Therapist Assistants

CE credit is available. This self-study course consists of 2.0 continuing education credit hours for Alaska Physical Therapists. The Board Rule 12 AAC 54.420 confirms acceptance of continuing education programs that are recognized by other state physical therapy licensing boards. PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers.


Physical Therapists - Arizona Physical Therapists & Physical Therapist Assistants

CE credit is available. The Arizona State Board of Physical Therapy recognizes continuing competence activities that have been approved by any state PT association or national medical/health care association (e.g., AOTA, ASHA). This self-study activity consists of 2.0 clock hours of instruction applicable for physical therapists.


Physical Therapists - Physical Therapists & Physical Therapist Assistants

This self-study course consists of 2.0 clock hours of instruction that is applicable for physical therapists. CE requirements for physical therapists vary by state/jurisdiction. Please retain the certificate of completion that you receive and use as proof of completion when required.


Physical Therapists - Illinois Physical Therapists & Physical Therapist Assistants

PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. This self-study course qualifies for 2.0 CE credit hours.


Physical Therapists - Kentucky Physical Therapists, Physical Therapist Assistants

This self-study course consists of 2.0 continuing education credit hours. For Kentucky licensees, according to 201 KAR 22:045, this self-study educational offering may be applied toward Category 2 continued competency requirements.  Please review the regulation to determine eligibility. 


Physical Therapists - New York Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This self-study course qualifies for 2.4 contact hours.


Physical Therapists - North Carolina Physical Therapists & Physical Therapist Assistants

PESI, Inc. is an approved provider with the Illinois Division of Professional Regulation, Provider Number: 216.000270. This intermediate course is approved by the North Carolina Board of Physical Therapy Examiners by virtue of PESI Inc. approved provider status with the Illinois Division of Professional Regulation. This course qualifies for 2.0 continuing education hours.


Physical Therapists - Oklahoma Physical Therapists, Physical Therapist Assistants

CE credit is available. This asynchronous activity consists of 2.0 continuing education credit hours for Oklahoma Physical Therapists. Oklahoma Administrative Code 435:20-9-3.1 confirms acceptance of continuing education programs offered by providers approved by other state physical therapy licensing boards. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270.


Physical Therapists - Pennsylvania Physical Therapists and Assistants

The Pennsylvania State Board of Physical Therapy recognizes approval by all other state boards. This self-study activity consists of 2.0 clock hours of instruction that is applicable for physical therapists.


Physical Therapists - Utah Physical Therapists And Physical Therapist Assistants

This course is designed to meet the Utah DOPL Rule R156-24b-303b.2.c.iv - A commercial continuing education provider providing a course related to the practice of physical therapy. Please retain a copy of the advertising brochure and your certificate of completion to provide to your board should this be requested of you. This self-study activity consists of 2.0 clock hours of continuing education instruction.


Physical Therapists - Vermont Physical Therapists & Physical Therapist Assistants

CE credit is available. This course consists of 2.0 continuing education credit hours for Vermont Physical Therapists. The Board confirms acceptance of continuing education programs that are recognized by other state physical therapy licensing boards. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270.


Physical Therapists - Virginia Physical Therapists & Physical Therapy Assistants

CE credit is available. This self-study course consists of 2.0 hours of type 2 continued competency credit for Virginia Physical Therapists and Physical Therapy Assistants. Regulation 18VAC112-20-131, Section B, (2) states that up to ten type 2 continued competency credits can be earned by completing independent study activities related to the clinical practice of physical therapy. 


Other Professions

This self-study activity qualifies for 2.0 continuing education clock hours as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements.



Handouts/Brochure

Speaker

Jill Garaffa, MS, OTR/L, PCC's Profile

Jill Garaffa, MS, OTR/L, PCC Related seminars and products

Seeds of Change Health & Wellness Coaching, LLC


Jill Garaffa, MS, OTR/L, PCC is a NJ licensed occupational therapist & professional certified life coach that has been in practice for over 30 years. Through combining the science of occupational therapy with the art of life coaching, Jill produces breakthrough results for her clients in areas of life that are important to them, including their personal health, relationships & career.

Jill has created a cash-based private practice, incorporating the framework & theories of occupational therapy with the primary intervention of life coaching. She is a catalyst for change with “Invisible Activities of Daily Living”, masterfully uncovering blind spots in the thoughts, beliefs, language, values, motivations and mindsets that affect personal & professional growth. Her style of coaching is gentle, insightful & encouraging, inspiring genuine action to enhance quality of life by bridging the gap between knowing & doing.

Jill has coached clients from all over the world, in eight different time zones, from the Continental United States and Hawaii to the United Kingdom and Australia. Her clients include high-level corporate executives, physicians, healthcare professionals, business owners, stay-at-home moms, and students.

In addition to working with personal & corporate clients, Jill is a published author and conducts on-site training & wellness programs in her community to support clients with managing stress and emotions, improving teamwork and elevating communication.

 

Speaker Disclosures:
Financial: Jill Garaffa is the owner and founder of Seeds of Change Health & Wellness Coaching, LLC and has employment relationships with Encompass Health Rehabilitation Hospital of Tinton Falls. She receives a speaking honorarium and recording royalties from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Jill Garaffa is a member of Institute for Professional Excellence in Coaching Coach Community and AOTA. She has a professional relationship with International Coach Federation.


Additional Info

Access for Self-Study (Non-Interactive)

Access never expires for this product.


Questions?

Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info


Objectives

  1. Create a coaching toolkit that includes 4 foundational life coaching skills that can be applied to all occupational therapy settings in relation to goal setting, improving engagement in treatment and improving client satisfaction.
  2. Distinguish between patient satisfaction, patient-centered care and patient engagement.
  3. Distinguish the Coaching Model from the Medical Model to better establish the client as an active consumer rather than passive participant in their care.

Outline

  • Skills to Coach: Improving the Client Experience One Conversation at a Time
    • Perceptions: Being a therapist versus Being a patient/client
    • Emotional impact of not being heard or understood
    • Golden Rule versus Platinum Rule
  • What is coaching? Improve Patient Satisfaction, Outcomes AND your Business Bottom Line
    • Difference between coaching and life coaching
    • Being the “expert” versus being a “partner”
    • What coaching is/what it isn’t
    • ICF [International Coach Federation]
    • Integrating coaching in healthcare
    • Impact & potential for coaching techniques in therapy
    • “Being” versus “doing”
    • Value Based Purchasing
    • Current cost of care across the healthcare continuum
    • “Quantity” of care versus “Quality” of care
  • Patient Satisfaction, Patient Centered Care and Patient Engagement
    • Distinctions & differences
    • Review Research & trends
    • Traditional Medical Model versus Coaching Model
    • Being the expert versus being a partner
  • Understanding, Applying & Practicing ICF Core Competencies & Foundational Skills
    • Lab Practice:
      • Presence
      • Active Listening
      • Powerful Questions
      • Responding
        • Acknowledgement
        • Validation
    • Applications in practice
      • Initial Evaluation: establishing rapport & relationship; being present; goal setting
      • Treatment Sessions: active listening, questions, responding
      • Discharge/Last session: summarizing, connecting the dots, generating an “aha” moment
    • Questions & Answers

Target Audience

  • Athletic Trainers
  • Occupational Therapists
  • Occupational Therapy Assistants
  • Physical Therapists
  • Physical Therapy Assistants

Reviews

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

PESI Mobile App

Access CE trainings on your phone or tablet through our free mobile app. Choose video or audio-only versions of online courses from the world’s best instructors, and complete your CE requirements anywhere, anytime, at your own pace.

https://cdn.pesi23.com/images/android.png     https://cdn.pesi23.com/images/iphone.png

Please wait ...

Back to Top