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Live Webcast

Trauma-Informed First Responder Training: A Toolbox for Safe and Effective Communication, De-escalation and Self-Care

Melinda Gronen
Half Day
Audio and Video
Product Code:
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Live Webcast


You’re an integral part of your community; always first to run toward dangerous and unpredictable situations where traumatized citizens are likely part of the equation.

But first responders and law enforcement have often been left out of the trauma conversation. Without proper training on handling trauma in the field safety risks, misunderstandings, and missed opportunities can keep you from doing your job and increase the potential for liability.

This webcast will provide you the skills, tools and techniques you need to identify psychological trauma, properly engage citizens with mental health issues, manage their challenging behaviors, and de-escalate emergency situations more effectively than ever before. And our experienced trainers will provide you with the tools you need to overcome your own struggles when the tragedies you see start to take their toll.

Real-world case examples from two decades of experience responding to critical incidents will show you how you can:

  • Better protect both public and personal safety
  • Apply crisis communication strategies during critical moments
  • Deescalate and engage citizen cooperation
  • Spend less time managing aggressive, reactive, or avoidant behaviors

Register today and get the training you need to safely and effectively respond to trauma in your work!

Can’t Miss Topics!

  • Better protect public and personal safety
  • Quickly deescalate situations and engage cooperation
  • Crisis communication techniques for people in survival mindset
  • Build your resilience and stay on the job



NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after completing and passing the on-line post-test evaluation). 

Continuing Education Information: Listed below are the continuing education credit(s) currently available for this live interactive webcast. This webcast is a broadcast of a live event. You will be able to type questions to the speaker. The speaker will see the questions and address them during the presentation as time allows. Please note, your state licensing board dictates whether web based activities are an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

CE Information is based on 100% attendance.

Information obtained in this course should be used within your scope of practice.


This continuing education activity is approved by the Commission on Accreditation for Prehospital Continuing Education (CAPCE) Course #: 19-PESI-F2-0617, CEH Number and Type: 3.0 CEH of Advanced. You have participated in a continuing education program that has received CAPCE approval for continuing education credit. If you have any comments regarding the quality of this program and/or your satisfaction with it, please contact CAPCE at: CAPCE PO Box 293835, Lewisville, TX 75025 or


Melinda Gronen Related seminars and products:


Melinda Gronen, LCSW, is a licensed clinical social worker and certified instructor for several Illinois law enforcement Mobile Training Units (MTU). She has dedicated the past two decades to working with children, teenagers, and families who have been impacted by trauma and has served as a coordinator for the protective service, emergency department, and trauma teams at Ann & Robert H. Lurie Children’s Hospital of Chicago.

Through her decades of experience working with physical and sexual abuse, neglect, interpersonal violence, substance abuse, community violence, traumatic grief, and historical trauma she has mastered the approaches needed to successfully manage the most challenging trauma related behaviors.

Melinda is the owner and clinician at Melinda Gronen Counseling, owner and trainer at Caped Crusader Consulting, LLC, clinical director at Plena Mind Center pediatric mental health facility and is the co-author of the chapter Pediatric Healthcare and Social Work Practice in Social Work Practice in Healthcare: Advanced Approaches and Emerging Trends (2016).

Speaker Disclosures:

Financial: Melinda Gronen is the owner of Caped Crusader Consulting, LLC. She is the clinical director at Plena Mind Center. Ms. Gronen receives a speaking honorarium from PESI, Inc.

Non-financial: Melinda Gronen is a member of the American Professional Society on the Abuse of Children (APSAC); and the National Association of Social Workers (NASW).

Additional Info

Program Information


Click here to purchase the DVD or CD recording from our product store. CE hours and approvals on products may differ from live CE approvals.

Access Period for Live Webcast

For live CE credit, you must watch the live webcast in its entirety at its scheduled time and complete the CE quiz and evaluation within one week. You will have access for 90 days after the program for review.

Webcast Schedule

Please note: There will be a lunch and two 15-minute breaks; one in the morning and one in the afternoon. Lunch and break times will be announced by the speaker and at their discretion. A more detailed schedule is available upon request.


  1. Articulate how traumatic experiences affect behavior and identify behaviors often seen in individuals with trauma histories.
  2. Communicate techniques first responders can utilize to minimize trauma responses during a crisis.
  3. Specify how standardized traumainformed practices can positively impact the ability of first responders to respond appropriately in the field.
  4. Support how trauma-informed techniques can help de-escalate crisis situations, maintain safety, and expand professional satisfaction.
  5. Communicate how to establish collaborations with community resources to effectively respond to the needs of traumatized citizens before and after a crisis.
  6. Establish the importance of first responder “self-care” and how to respond when the first responder is affected by trauma.


Psychological Trauma Overview
  • Definition of stress and trauma
  • Types of trauma people experience
  • Impacts on physical and mental health (Adverse Childhood Experiences Study)
  • Limits of current research and first responder response
Red Flags for First Responders: How to Identify People Who’ve Experienced Trauma
  • Neurobiological survival responses – Fight/Flight/Freeze/Fawn
  • When the survival “alarm” is broken
  • Psychological stages of trauma
  • Challenging behaviors and trauma
The Trauma-Informed Toolbox: Increase Safety, Communication and Cooperation
  • Understand cognitive capacity in crisis
  • Create a situational alliance
  • Utilize crisis communication strategies
  • Promote a sense of safety and avoiding escalation of the crisis
  • Develop community connections and responses pre and post crisis response
The Self Care Go-Bag: Effective Ways to Help Yourself and Help Your Peers
  • Know the signs that someone is in crisis
  • Assessing your “baggage” in the field
  • Understand your triggers
  • Know your strengths and challenges
  • Where to go for help
Case Studies
  • Sammie – 14-year old female with a long history of abuse and challenging behaviors
  • Ms. Hawkins – 28-year old mother of an 8-year old female; requesting intervention

Target Audience

  • Emergency Medical Technicians (EMT)
  • Paramedics
  • Law Enforcement
  • Firefighters

Other first responder/helping professionals that provide immediate services in the field or on site of a hospital or other agency in times of crisis and trauma including:

  • 911 Dispatchers
  • Hospital Trauma and Emergency Department staff
  • Military Personnel
  • Crisis Support Teams in Schools
  • Disaster Response Teams
  • Child Welfare Investigators
  • Crisis Hotline Workers


Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs

We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

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