Skip to main content
Not Found
Live Webinar

2-Day: Operational Excellence Within Healthcare: An Actionable Blueprint to Boost Quality Care, Employee Morale, and Productivity


Speakers:
Benjamin J. White, PT, DPT, MBA, C/NDT, LSVT BIG |  Jennifer Lyons
Duration:
Two Full Days
Product Code:
LWC065489
Brochure Code:
PWZ93439
Media Type:
Live Webinar - Also available: Digital Seminar

Dates
Schedule at a glance

Normal Price:      $459.99 - Now:  $79.99 - Exclusive offer when combined with this live training.

Description

Imagine being part of a dynamic clinical team, delivering exceptional patient care.

It’s the dream scenario, right?

But we all know the harsh reality.

In today’s fast-paced healthcare setting, professionals are bogged down by the relentless demands of documentation, billing authorizations, management hurdles, and persistent understaffing.

Making it feel like a never ending battle to maintain quality care amidst chaos.

But, it doesn’t have to be that way. You can say no to having to do more with less.

And to prove it to you, we joined forces with Dr. Benjamin White, PT, MBA, and Jennifer Lyons, PT, MHA, who come equipped with over 30+ years of combined organizational and leadership experience.

Together you’ll craft a comprehensive blueprint designed to tackle these challenges head-on, and unlock proven solutions to …

  • Raise Productivity
  • Master Reimbursement
  • Increase Authorizations
  • Develop Self-Care Tactics
  • Enhance Mindfulness
  • Improve Communication
  • Spark Clinical Efficiency
  • and More!

Register Today! Acquire the tools you need to return to your team with a renewed hunger to achieve operational excellence.

Key Training Highlights

  • Live presentations from two seasoned experts in healthcare leadership, administration, and organizational success
  • Fresh, optimistic and inspired approaches to reduce clinician burnout and fatigue
  • Strategies to build a cohesive, self-motivated structure within your patient care team
  • Top notch solutions to retain employees, enhance avenues for career progression, and transform outcomes across the board
  • Interactive networking with other healthcare professionals and Q&A sessions with speakers

 

Credit

Planning Committee Disclosure - Relevant relationships

Dr. Danny Porcelli is an independent contractor presenter with RockTape USA. His relevant financial relationship with an ineligible company has been mitigated.
 
All other members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the remaining committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners.  For speaker disclosures, please see the faculty biography.


* Credit Note - *

NOTE: Each purchase includes CE credit for one individual (participants in full attendance will be able to print the certificate of completion after passing the online post-test (80% passing score) and completing the evaluation). Instructional methods will include PowerPoint, didactic lecture, Q&A, and others.

Continuing Education Information: Credits listed below are for full attendance at the live, interactive webinar only. This webinar is being broadcast live in real-time and must be attended live, in its entirety, in order to earn credit. You will be able to type questions to the speaker. The speaker will see the questions and address them during the presentation as time allows. Please note, your state licensing board dictates whether web-based activities are an acceptable form of continuing education, as well as which credit types are acceptable for continuing education hours. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact info@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of your profession.  As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your profession's standards.

For Planning Committee disclosures, please see the statement above.  For speaker disclosures, please see the faculty biography.
 


* Credit Note - ---

Earn up to 8.0 CE hours. Please see below, for more details, as credit amounts vary by state and profession. 


Nurses - Nurses, Nurse Practitioners, and Clinical Nurse Specialists - ANCC

PESI, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses in full attendance will earn 8.0 contact hours. Partial contact hours will be awarded for partial attendance.


Nurses - California Nurses

PESI, Inc. is a provider approved by the California Board of Registered Nursing, Provider Number 17118 for 8.0 contact hours. Full attendance is required. No partial contact hours will be issued for partial attendance. 


Nurses - Florida Nurses

PESI, Inc. is an approved provider with the Florida Board of Nursing, Provider # FBN2858. This course qualifies for 8.0 contact hours. Please note: Florida Nurses must select "Florida Nurses" credit and complete the post-test and evaluation if they would like their participation submitted to CE Broker. Participation cannot be reported without a completed post-test.

CE Broker


Nurses - Iowa Nurses

PESI, Inc. is an approved provider by the Iowa Board of Nursing. Provider #: 346. Full attendance at this activity qualifies for 8.0 contact hours. Full attendance in the activity is required; no partial contact hours will be issued for partial attendance. These contact hours are used for your license renewal. Please email cepesi@pesi.com with your license number, include the webcast title, speaker name and date. PESI must have this number on file in order for your hours to be valid for the webcast.


Occupational Therapists - Occupational Therapists & Occupational Therapy Assistants

PESI, Inc. is an AOTA Approved Provider of continuing education. Provider #: 3322. This activity has been submitted to AOTA for review. Approval pending. 


Occupational Therapists - Florida Occupational Therapists & Occupational Therapy Assistants

PESI, Inc. is an approved provider with the Florida Board of Occupational Therapy. Provider Number #50-399. This course qualifies for 8.0 continuing education credits.

CE Broker


Physical Therapists - Physical Therapists & Physical Therapist Assistants

This activity consists of 8.0 clock hours of instruction that is applicable for physical therapists. This certificate is proof of your attendance. Please retain it in your records or use for submission as proof of completion when required.


Physical Therapists - Alaska Physical Therapists & Physical Therapist Assistants

CE credit is available. This course consists of 8.0 continuing education credit hours for Alaska Physical Therapists. The Board Rule 12 AAC 54.420 confirms acceptance of continuing education programs that are recognized by other state physical therapy licensing boards. PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers.


Physical Therapists - Arizona Physical Therapists & Physical Therapist Assistants

CE credit is available. The Arizona State Board of Physical Therapy recognizes continuing competence activities that have been approved by any state PT association or national medical/health care association (e.g., AOTA, ASHA). This activity consists of 8.0 clock hours of instruction applicable for physical therapists.


Physical Therapists - Arkansas Physical Therapists & Physical Therapist Assistants

This course has been approved by the Arkansas Physical Therapy Association for 8.0 contact hours.  


Physical Therapists - California Physical Therapists & Physical Therapist Assistants

California Physical Therapists

PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers. This course will qualify for 8.0 continuing competency hours.


Physical Therapists - Hawaii Physical Therapists & Physical Therapist Assistants

CE credit is available. This course consists of 8.0 continuing education credit hours for Hawaii Physical Therapists. The Continuing Competence Requirements Under HRS Chapter 461J-10.13 for Hawaii Licensed Physical Therapists part III. A. 3. confirms acceptance of continuing education programs that are recognized by other state physical therapy licensing boards. PESI, Inc. is recognized by the Physical Therapy Board of California as an approval agency to approve providers.


Physical Therapists - Illinois Physical Therapists & Physical Therapist Assistants

PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. This course qualifies for 8.0 CE Credit Hours.


Physical Therapists - Indiana Physical Therapists & Physical Therapist Assistants

This course has been approved by the Indiana Chapter of the APTA for 8.0 hours. Approval #: 006987887C2832. Expires 08/25/2025.


Physical Therapists - Kansas Physical Therapists & Physical Therapist Assistants

This course has been approved by the Kansas Physical Therapy Association for 8.0 hours.  Approval #: CEUL139542.  PLEASE BRING YOUR LICENSE NUMBER WITH YOU TO THE PROGRAM. Please note: Kansas Physical Therapists must select "Kansas Physical Therapists" credit and complete the post-test and evaluation if they would like their participation reported. Participation cannot be reported without a completed post-test.


Physical Therapists - Kentucky Physical Therapists & Physical Therapist Assistants

CE credit is available. This course consists of 8.0 continuing education credit hours for Kentucky Physical Therapists. The rule under 201 KAR 22:045, Section 2, (2)(a) states that category I continued competency credits can be earned from providers approved by another physical therapy licensing agency. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270. Participants must attend at least three (3) contact hours to receive Category I credit. Participants who complete less than three (3) contact hours will receive Category II credit.


Physical Therapists - Maryland Physical Therapists & Physical Therapist Assistants

This course has been approved by the Maryland State Board of Physical Therapy Examiners for 8.0 Continuing Education Hours.


Physical Therapists - Michigan Physical Therapists & Physical Therapist Assistants

CE credit is available. This activity consists of 8.0 continuing education credit hours for Michigan Physical Therapists. Regulation R. 338.7163 states the Michigan Board of Physical Therapy accepts continuing education if it is approved by another state board of physical therapy. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270.


Physical Therapists - Minnesota Physical Therapists & Physical Therapist Assistants

This course has been approved by the Minnesota Board of Physical Therapy for 8.0 hours. Course approval #: 11141.


Physical Therapists - Nevada Physical Therapists & Physical Therapist Assistants

This course has been approved by the State of Nevada Physical Therapy Board for 8.0 Continuing Competence Units (Non-Clinical). 100% attendance is required to receive credit. No partial attendance allowed.


Physical Therapists - New Jersey Physical Therapists & Physical Therapist Assistants

This program is designed to meet the continuing education requirements for Physical Therapists and Physical Therapists Assistants in the state of Georgia. Each licensee is responsible for taking courses which relate to the practice of physical therapy and are beyond the licensee's present level of knowledge and competence. Licensees must keep CE documentation in case of an audit. This intermediate level activity consists of 8.0 clock hours of instruction.


Physical Therapists - New Mexico Physical Therapists & Physical Therapist Assistants

This course has been approved by the New Mexico Chapter of the American Physical Therapy Association (NMAPTA) for 8.0 contact hours.


Physical Therapists - New York Physical Therapists & Physical Therapist Assistants

PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy and physical therapy assistant continuing education. This course qualifies for 9.6 contact hours. 


Physical Therapists - North Carolina Physical Therapists & Physical Therapist Assistants

PESI, Inc. is an approved provider with the Illinois Division of Professional Regulation, Provider Number: 216.000270. This intermediate course is approved by the North Carolina Board of Physical Therapy Examiners by virtue of PESI Inc. approved provider status with the Illinois Division of Professional Regulation. This course qualifies for 8.0 continuing education hours.


Physical Therapists - Ohio Physical Therapists & Physical Therapist Assistants

This course has been approved by the Ohio Physical Therapy Association for 8.0 hours.


Physical Therapists - Oklahoma Physical Therapists, Physical Therapist Assistants

CE credit is available. This course consists of 8.0 continuing education credit hours for Oklahoma Physical Therapists. Oklahoma Administrative Code 435:20-9-3.1 confirms acceptance of continuing education programs offered by providers approved by other state physical therapy licensing boards. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270.


Physical Therapists - Pennsylvania Physical Therapists and Assistants

The Pennsylvania State Board of Physical Therapy recognizes approval by all other state boards. This activity consists of 8.0 clock hours of instruction that is applicable for physical therapists.


Physical Therapists - South Carolina Physical Therapists & Physical Therapist Assistants

The South Carolina Chapter of the American Physical Therapy Association has reviewed and approved this course as appropriate continuing education for physical therapy training for 8.0 CEUs.


Physical Therapists - Tennessee Physical Therapists & Physical Therapist Assistants

CE credit is available. This activity consists of 8.0 continuing education credit hours for Tennessee Physical Therapists. Rule 1150-01-.12(5)(d) states the Tennessee Board of Physical Therapy accepts continuing education if it is approved by another state board of physical therapy. PESI, Inc. is recognized by the New York State Education Department, State Board for Physical Therapy as an approved provider for physical therapy continuing education. 


Physical Therapists - Utah Physical Therapists & Physical Therapist Assistants

This course is designed to meet the Utah DOPL Rule R156-24b-303b.2.c.iv - A commercial continuing education provider providing a course related to the practice of physical therapy. Please retain a copy of the advertising brochure and your certificate of completion to provide to your board should this be requested of you. This activity consists of 8.0 clock hours of continuing education instruction.


Physical Therapists - Vermont Physical Therapists & Physical Therapist Assistants

CE credit is available. This course consists of 8.0 continuing education credit hours for Vermont Physical Therapists. The Board confirms acceptance of continuing education programs that are recognized by other state physical therapy licensing boards. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270.


Physical Therapists - Virginia Physical Therapists & Physical Therapy Assistants

CE credit is available. This course consists of 8.0 continued competency credit hours for Virginia Physical Therapists and Physical Therapy Assistants. Regulation 18VAC112-20-131, Section B, (1)(c) states that type 1 continued competency credits can be earned by attending courses that are directly related to the clinical practice of physical therapy and have been approved by local, state, or federal government agencies. PESI, Inc. is a Registered Physical Therapy Continuing Education Sponsor through the State of Illinois Department of Financial and Professional Regulation, Division of Professional Regulation. License #: 216.000270.


Physical Therapists - Wisconsin Physical Therapists & Physical Therapist Assistants

8.0 contact hours have been approved by the Wisconsin Physical Therapy Association. You must attend at least 80% of the seminar to receive a certificate of attendance.


Speech-Language Pathologists & Audiologists - California Speech-Language Pathologists and Audiologists

PESI, Inc. is an approved provider with the California Speech-Language Pathology and Audiology Board, #PDP 319. This course meets the qualifications for 8.0 hours of continuing professional development credit for Speech-Language Pathologists or Audiologists, as required by the California Speech-Language Pathology and Audiology Board.


Speech-Language Pathologists & Audiologists - Florida Board of Speech-Language Pathology and Audiology

PESI, Inc. is an approved provider with the Florida Board of Speech-Language Pathology and Audiology. Provider Number: 50-399. This course qualifies for 8.0 continuing education credits. Please note: Florida SLPs must select "Florida Speech-Language Pathologist" credit and complete the post-test and evaluation if they would like their participation submitted to FL CE Broker. Credit cannot be reported without a completed post-test and evaluation.


Speech-Language Pathologists & Audiologists - Kansas Speech-Language Pathologists or Audiologists

Approved for 9.5 continuing education clock hours for Kansas licensed Speech-Language Pathologists by the Kansas Department for Aging and Disability Services.


Speech-Language Pathologists & Audiologists - Speech-Language Pathologists & Audiologists

Intermediate Level

.8 ASHA CEUs

 

** Please note that Speech-Language Pathologists & Audiologists must complete the post-test and evaluation within two weeks of attending the live event if they would like their participation submitted to the ASHA CE Registry. Detailed instructions will be provided the day of the program under the Handouts section of the online program. Participation cannot be reported without a completed post-test and evaluation.


Chiropractors - Chiropractors

PESI is recognized by the PACE program of the Federation of Chiropractic Licensing Boards. This activity consists of 9.0 CE hours of instruction in the following subjects: Philosophy (4.0hrs);  Principles of Practice (5.0hrs)   . Approval #93439PWZ. No more than 9.0 total CE hours may be earned for this activity.

 

For a list of boards that accept PACE courses, please visit this website: https://pacex.fclb.org/pages/BoardRequirements.php

 

**Please note that Chiropractors and/or Chiropractor Assistants must complete the post-test and evaluation within two weeks of attending the live event if they would like their participation submitted to PACE. Participation cannot be reported without a completed post-test and evaluation.


Other Professions

This activity qualifies for 480 continuing education minutes as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements. 



Speaker

Benjamin J. White, PT, DPT, MBA, C/NDT, LSVT BIG's Profile

Benjamin J. White, PT, DPT, MBA, C/NDT, LSVT BIG Related seminars and products


Benjamin White, PT, DPT, MBA, C/NDT, LSVT BIG, is an expert in neurological rehabilitation and clinical leadership. He has experience in leadership within multiple clinical settings including home health, skilled nursing, outpatient, acute, and inpatient rehab. He is known for generating both employee and patient satisfaction as they move toward their desired goals. His expertise lies specifically in the following diagnoses: stroke, Parkinson’s, concussion, and vestibular rehabilitation.

Dr. White has a history of physical therapy in the state of Texas for over a decade. He has owned his own practice and worked within multiple healthcare settings. He now serves as the market director representing inpatient rehab in the state of Tennessee for HCA Healthcare.

Dr. White is an award-winning clinical instructor, a renowned national speaker, and has published numerous articles on the topics of neuroplasticity and stroke. He has a history of serving the Parkinsonian population in their homes and in the community assisting them to return to their own desired optimal function from an emotional and functional realm.


Speaker Disclosures:
Financial: Benjamin White maintains employment at HCA Healthcare in the Tristar Division of Tennessee. He receives a speaking honorarium and recording royalties from PESI, Inc. He has no relevant financial relationships with ineligible organizations.
Non-financial: Benjamin White has no relevant non-financial relationships.


Jennifer Lyons Related seminars and products


Jennifer Lyons, PT, MPT, MHA, is a healthcare leader with over two decades of experience leading teams and building employee trust and culture. Jennifer has served as director of therapy services at a 300+ bed acute care hospital with 3 critical access hospitals. She has also managed outpatient multidisciplinary therapy clinics, a wound center, and a sleep center. She has successfully led teams through change management, new technologies (EMR, telehealth, etc.), new service lines, new clinical protocols, operational efficiency targets, quality and process improvement initiatives to address accreditation, regulatory, and compliance issues, and human resource challenges.

Jennifer has witness burnout from the student level to seasoned healthcare professionals. She has provided mentorship to new leaders and underperforming team members. Her expertise in healthcare, education, and leadership empowers both clinical leaders and clinicians to identify the processes, issues, or circumstances that impede the achievement of joy at work. Jennifer is committed to creating impactful educational content to support healthcare professionals and leaders to boost patient satisfaction, elevate clinical outcomes, and retain talented professionals in the field who are engaged.

 

Speaker Disclosures:
Financial: Jennifer Lyons has employment relationships with Blinn College, Continuity Care Home Health, and St. Joseph Health. She receives a speaking honorarium from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Jennifer Lyons is a member of the American Physical Therapy Association and the Texas Physical therapy Association.

 


Additional Info

Access Period for Live Webcast

For live CE credit, you must watch the live webcast in its entirety at its scheduled time and complete the CE quiz and evaluation within one week. You will have access for 90 days after the program for review.


Webcast Schedule

Please note: There will be one 15-minute break mid-morning. Break times will be announced by the speaker and at their discretion. A more detailed schedule is available upon request.


Questions?

Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info


Objectives

  1. Determine the meaning of clinician burnout as related to function. 
  2. Identify the impact of clinician burnout on the quality of patient care delivered.   
  3. Develop practical skills and tools to recognize and address burnout in the healthcare profession.   
  4. Restructure daily activities to improve productivity.   
  5. Identify the unique burnout factors that impact rehab and healthcare professionals. 
  6. Analyze the potential effects of burnout both for the clinician and greater team.   
  7. Determine issues that impact employee function.  
  8. Choose actionable strategies and tactics to boost employee morale in the workplace.  
  9. Examine clinician burnout with considerations for sleep, nutrition, and exercise.  
  10. Determine leadership and organizational solutions to address employee function in the healthcare setting.  
  11. Identify the secondary benefits of addressing workplace satisfaction including employee engagement and retention within an organization.  
  12. Distinguish between intrinsic and extrinsic motivation as it relates to the healthcare setting. 

Outline

Employee Morale

Intrinsic vs Extrinsic Motivation

Insurance Agency Analysis

Efficiency Across Practice Settings
  • Acute & Critical Access
  • Outpatient Rehab
  • Inpatient Rehab
  • Home Health
Expect to learn how to efficiently highlight intrinsic motivators within your employees

Expect to value managerial tasks leading to increased employee morale

Learn to reduce documentation errors leading to increased authorization for therapy services

Include a clear reference to techniques/interventions/clinical applications related to your topic

Research limitations
 

Target Audience

  • Healthcare Professionals
  • Physical Therapists
  • Physical Therapist Assistants
  • Occupational Therapists
  • Occupational Therapy Assistants
  • Speech Language Pathologist
  • Physical and Occupational Therapy Students
  • Chiropractors
  • Nursing Professionals

Reviews

Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.

ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

PESI Mobile App

Access CE trainings on your phone or tablet through our free mobile app. Choose video or audio-only versions of online courses from the world’s best instructors, and complete your CE requirements anywhere, anytime, at your own pace.

https://cdn.pesi23.com/images/android.png     https://cdn.pesi23.com/images/iphone.png

Please wait ...

Back to Top